Operations Specialist

Responsibilities:

• Ensure inbound transactional tasks from customers received via phone, mail, or e-mail, are appropriately documented within the tasking system (RoadReady) and routed to the appropriate operational teams for fulfillment.
• Update internal systems (TFMS) with updated location and/or vehicle information as provided by our customers.
• Provide recurring reporting to customers for required documents.
• Complete administrative tasks associated with ad hoc task folder creation, citation management, and title audit support.
• Performs other duties as assigned by management
• What You May Need to be Successful:
• High School Diploma or GED Required.
• No prior related work experience required. Experience within the transportation industry or Bureau of Motor Vehicles preferred.
• Strong computer navigation skills. The ability to maintain and manage multiple computer systems simultaneously is required. Salesforce experience is a plus.
• Demonstrated proficiency in excel creating spreadsheets, v-lookup and pivot table functions.
• Excellent phone skills and ability to communicate effectively with internal and external customers, partners and stakeholders.
• Other Knowledge, Skills, Abilities or Certifications:
• Must possess a high degree of attention to detail, adaptability and the ability to multi-task.
• Passion and enthusiasm for delivering an extraordinary customer experience.
• Intermediate proficiency in Microsoft Office (Word, Excel, Outlook & Teams)
• Effectively communicate in a clear and concise manner.
• Self-motivated to achieve individual and organizational goals.
• Ability to work in a logical flow to isolate causes of problems and determine potential solutions.
• Ability to effectively prioritize and perform multiple tasks in a dynamic, fast-paced environment.
• Ability to work collaboratively in a team environment.
• What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary for this position is approximately $18.00 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.
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• We have great people here and are looking for more. Come join us!
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• Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
• A successful Operations Specialist (OS) provides administrative support to ensure every customer transaction request, received via phone, mail, or email, is properly documented within our current tasking system, and manage the timely assignment of requests to the appropriate transactional queue. The OS will review the received request and/or documents to validate request is complete enough to provide to a transaction team for fulfillment. If additional information is needed, the OS will follow up with the Requestor to obtain the documentation. The OS will update internal systems with faxed copies of registrations and plate information. The OS will also send weekly reports of missing documents to complete monthly renewals.
• Starting wage of $18 per hour or approximately $37,440 USD annually.
• Location: Position is in office- based in our Fishers, IN office.
• Hours: Monday – Friday, 8:00am – 4:30pm ET (40-hour work week)