Customer Success Manager

Experience:

• Minimum:
• 3 to 5 year account management or other relevant experience for Account Management positions
• Proven ability to proactively identify and solve complex problems.
• Success communicating ideas, and presenting and influencing others.
• Work in a team environment.
• Preferred (inclusive of minimum requirements):
• Work in a professional account management environment driving revenue growth.
• Attending/leading customer QBR meetings.
• Sales and negotiation in recruiting or HR services industry.
• Exposure to working in a virtual environment.
• Feedback, training, methodologies, and product information delivery to management and field staff.
• Providing account management experience for technology-based products and services
• Providing account management experience for products and services in the HR industry
• Education:
• Bachelor’s degree or equivalent experience.
• Additional Knowledge:
• Required:
• Microsoft Office applications including Word, PowerPoint and Excel.
• Work a flexible schedule, 40-50 hours per week. Some positions may require up to 30% travel.
• Preferred:
• Salesforce or equivalent CRM system
• Skills, Abilities and Traits (all required):
• Strong teamwork and collaboration with an outgoing personality.
• Ability to influence others through strong verbal and written communication.
• Strategic mindset; Self-directed, organized, analytical, problem analysis/solving.
• Ability to work under pressure, organize and prioritize responsibilities and client requests.
• Ability to build relationships, communicate effectively, persuade, influence, negotiate and establish mutually agreeable expectations.
• Committed to service in a highly competitive industry.
• Diligent, resourceful, versatile, and able to multitask.
• Interested in working in a fast-paced, dynamic start-up environment.
• We have great people here and are looking for more. Come join us!
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• Equal Employment Opportunities at First Advantage First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
• Equal Employment Opportunities at First Advantage
• First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.