Operations Processor - Emirati Talent

Job purpose

Processing and coordination

• Handle court-received CCMS cases and respond within agreed turnaround times.
• Review documents for personal, buyout, top-up, staff, auto, and home loans; reschedules; mortgage releases; settlements; guarantees; manager cheques; deposit releases; and related renewals or cancellations.
• Provide transaction instructions to relevant units and notify sources of discrepancies within agreed service levels.
• Sign authorized fulfillment communications, including liability letters, auto-loan LPOs, court letters, and balance confirmations.
• Coordinate between central operations, branches, and divisions; relay instructions and follow up on assignments and projects.
• Respond to branch and internal-division queries within agreed turnaround times.

Controls, records, and reporting

• Maintain confidential division records and protect sensitive information.
• Prepare, check, and monitor unit reports, including AFT-not-linked, error, and document-discrepancy reports.
• Keep applications and records in a dual-control fireproof cabinet, file daily documentation, and archive records according to bank policy.
• Maintain the register of keys under custody and obtain unit-manager approval.
• Follow the code of conduct, procedures, process and risk controls, key-control standards, and clean-desk policy; support satisfactory audit results.

Continuous improvement and team support

• Maintain individual productivity and provide training to new joiners and ongoing guidance to processing assistants.
• Participate in and recommend system developments, enhancements, and solutions.
• Analyze process flows, identify gaps, and recommend improvements to productivity and processing efficiency.
• Supervise and motivate staff when required and undertake other duties consistent with the role.

Education and experience

• Bachelor’s degree or high school diploma in any field.
• At least three years of experience in banking operations.

Qualifications and skills

• Knowledge of banking financial and operational risks.
• Working knowledge of server or operating network systems and backup arrangements.
• Excellent verbal and written English communication skills and strong computer proficiency.
• Strong interpersonal, organizing, planning, and time-management abilities, with attention to detail and accuracy.