Customer Service Representative - Emirati Talent
Key Skills for This Role
Full Job Posting
Main responsibilities
- Receive inbound calls from customers, prospects, and non-customers while maintaining standards for call volume, pickup time, duration, and quality.
- Answer enquiries efficiently and politely with correct, complete information; redirect customers where appropriate.
- Perform customer transactions accurately and efficiently.
- Maintain and set up customer records correctly.
- Identify and maximize selling and cross-selling opportunities to enhance revenue.
- Identify customer problems and offer appropriate solutions.
- Keep up to date with changes to products, services, and procedures.
- Participate in outbound calling programs and other projects or activities when required.
- Perform other duties consistent with the role as assigned by management.
Education and qualifications
- A high school diploma or equivalent is required.
- A bachelor’s degree is preferred.
Other required skills
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict-resolution abilities.
- Ability to multitask, prioritize, and manage time effectively.
- Attention to detail and accuracy in data entry or documentation.
- Ability to adapt to different customer personalities and situations.
Schedule
- Flexible working in morning and night shifts is required.
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