Operations Officer II
Key Skills for This Role
Full Job Posting
Work location and hours
- The posting lists Mississauga, Ontario, Canada, as the work location.
- The stated work hours are 37.5; the description does not specify a weekly or other cadence.
Pay details
- The stated base pay range is CAD 45,700 to CAD 61,000.
- The posting says the offered base pay may vary with skills, experience, job-related knowledge, geographic location, and organizational needs.
Customer and partner service
- Execute transactions accurately and on time according to procedures and service-level agreements.
- Escalate processing or operational issues as appropriate and identify opportunities to improve service delivery.
- Validate information for incoming transactions and authorized adjustments.
- Respond to partner requests promptly and maintain effective working relationships.
Operations and controls
- Meet service and productivity requirements and accurately complete and record transactions.
- Apply due diligence, operating policies, and applicable regulations; handle correspondence and confidential information with discretion.
- Investigate and escalate non-standard or high-risk activity.
- Follow operations frameworks, including anti-money laundering and business continuity management.
Team contribution
- Participate in team activities, cross-training, performance development, and knowledge sharing.
- Keep colleagues informed about relevant day-to-day information and contribute to an effective, positive work environment.
Experience and education
- An undergraduate degree or college diploma is preferred, and/or at least one year of relevant experience.
- Working-level knowledge of the supported business unit, operational functions, and relevant regulatory requirements.
Role scope
Work follows generally defined guidelines and includes multi-step activities across multiple systems or applications.
Work is generally low to moderate risk, with decision-making authority within defined parameters.
The role generally reports to a Team Manager.
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