Operations Manager - Specialty Coffee
Skills
About This Role
Responsibilities
- Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation
- Uphold excellent standards in coffee quality, customer service, and cleanliness
- Ensure all locations follow SOPs, brand guidelines, and health & safety requirements
- Track workflow efficiency and introduce improvements where needed
2. Specialty Coffee Quality Control
- Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages)
- Ensure coffee equipment is properly calibrated and brewing standards are met
- Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments
- Oversee proper sourcing, storage, and handling of coffee beans
3. Team Leadership & Development
- Guide, mentor, and develop store managers and baristas
- Conduct consistent training sessions focused on specialty coffee standards and customer service excellence
- Monitor employee performance and apply plans for improvement as necessary
- Foster a cohesive team culture that aligns with brand values
4. Financial & Cost Control
- Oversee P&L performance for all outlets
- Manage labor costs, minimize waste, and control operational expenditures
- Analyze sales data and develop strategies to boost revenue
- Ensure accurate inventory management and reduce stock losses
5. Customer Experience
- Guarantee a superior customer experience that reflects specialty coffee culture
- Address customer feedback and resolve complaints in a professional manner
- Implement initiatives aimed at enhancing customer satisfaction and loyalty
6. Supply Chain & Inventory
- Supervise ordering, inventory control, and supplier relationships
- Ensure the consistent availability of coffee beans, milk, and essential operational supplies
- Coordinate with central kitchen or roastery as applicable
7. Compliance & Standards
- Ensure all operations comply with local laws, food safety, and hygiene standards
- Conduct routine audits at all branches
- Maintain comprehensive documentation and operational records
8. Business Development
- Support plans for business expansion such as new store launches and concept innovations
- Identify opportunities for improving operational efficiency and profitability
- Collaborate with marketing to deploy promotions and seasonal campaigns
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