Operations Manager - Specialty Coffee

Role Overview

Operations Management

• Manage the daily functioning of all coffee outlets to guarantee seamless and efficient operation.
• Uphold excellent standards in coffee quality, customer service, and cleanliness.
• Ensure all locations follow SOPs, brand guidelines, and health & safety requirements.
• Track workflow efficiency and introduce improvements where needed.

Specialty Coffee Quality Control

• Maintain consistency in coffee preparation methods (espresso, manual brewing, specialty beverages).
• Ensure coffee equipment is properly calibrated and brewing standards are met.
• Collaborate closely with Store Managers, Head Baristas, and Coffee Trainers on quality assessments.
• Oversee proper sourcing, storage, and handling of coffee beans.

Team Leadership & Development

• Guide, mentor, and develop store managers and baristas.
• Conduct consistent training sessions focused on specialty coffee standards and customer service excellence.
• Monitor employee performance and apply plans for improvement as necessary.
• Foster a cohesive team culture that aligns with brand values.

Financial & Cost Control

• Oversee P&L performance for all outlets.
• Manage labor costs, minimize waste, and control operational expenditures.
• Analyze sales data and develop strategies to boost revenue.
• Ensure accurate inventory management and reduce stock losses.

Customer Experience

• Guarantee a superior customer experience that reflects specialty coffee culture.
• Address customer feedback and resolve complaints in a professional manner.
• Implement initiatives aimed at enhancing customer satisfaction and loyalty.

Supply Chain & Inventory

• Supervise ordering, inventory control, and supplier relationships.
• Ensure the consistent availability of coffee beans, milk, and essential operational supplies.
• Coordinate with central kitchen or roastery as applicable.

Compliance & Standards

• Ensure all operations comply with local laws, food safety, and hygiene standards.
• Conduct routine audits at all branches.
• Maintain comprehensive documentation and operational records.

Business Development

• Support plans for business expansion such as new store launches and concept innovations.
• Identify opportunities for improving operational efficiency and profitability.
• Collaborate with marketing to deploy promotions and seasonal campaigns.

Requirements

• Bachelor's degree in Business Administration, Hospitality, Food Science, or a related field.
• A minimum of 4-8 years' experience in food and beverage operations, specifically in specialty coffee.
• Strong leadership and team management skills.
• In-depth knowledge of coffee production processes and quality control.
• Strong knowledge of specialty coffee standards and brewing techniques.
• Excellent organizational and problem-solving abilities.
• Ability to analyze data and implement operational improvements.
• Strong communication and interpersonal skills.
• Experience managing multi-unit operations.