Operations Manager

Full-time

Vast Group

Your Mission

Operations Management

• Lead and manage the Operations and Merchant Onboarding teams.
• Own operational KPIs, service levels, onboarding timelines, and merchant activation targets.
• Design, implement, and continuously improve operational processes and workflows.
• Ensure efficient coordination between Sales, Product, Engineering, Finance, and Customer Success teams.
• Monitor operational performance and identify opportunities for automation, optimization, and scalability.
• Develop and maintain operational dashboards, reports, and performance metrics.
• Drive operational excellence across all merchant-facing processes.

Merchant Onboarding & Activation

• Oversee the end-to-end onboarding journey from contract signing to successful activation.
• Ensure merchants are onboarded efficiently and within agreed timelines.
• Coordinate integrations with payment providers, POS systems, and third-party partners.
• Monitor onboarding pipelines and proactively resolve bottlenecks.
• Ensure onboarding documentation, training, and merchant communication standards are maintained.
• Drive continuous improvement of the merchant onboarding experience.

Team Leadership

• Recruit, develop, and mentor high-performing operations and onboarding team members.
• Establish clear objectives, KPIs, and accountability frameworks.
• Foster a culture of ownership, speed, collaboration, and customer obsession.
• Conduct regular performance reviews, coaching sessions, and team development initiatives.

Customer Experience & Service Delivery

• Ensure operational issues are resolved quickly and effectively.
• Act as an escalation point for critical merchant issues.
• Work closely with support teams to improve merchant satisfaction and retention.
• Identify recurring operational challenges and implement long-term solutions.

Process Improvement & Scaling

• Build scalable operational frameworks that support rapid company growth.
• Implement operational controls, documentation, and standard operating procedures.
• Leverage technology and automation to increase efficiency and reduce manual work.
• Support new product launches, operational initiatives, and strategic projects.

Experience

• 7+ years of experience in Operations, Customer Success, Merchant Operations, or Service Delivery roles.
• At least 2 years of leadership experience managing operational teams.
• Proven experience building and scaling operational processes in fast-growing startups.
• Experience within fintech, payments, SaaS, POS, technology, or high-growth startup environments is highly preferred.
• Experience managing onboarding, implementation, activation, or merchant operations teams is a strong advantage.

Skills & Qualifications

• Strong leadership and people management capabilities.
• Excellent project management and operational planning skills.
• Strong analytical mindset with the ability to use data to drive decisions.
• Experience designing operational processes and performance frameworks.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Proficiency in CRM, ticketing, and operational management systems.
• Strong bilingual communication skills (Arabic & English).

Key Competencies

• Strong sense of ownership and accountability.
• Customer-first mindset with a passion for delivering exceptional experiences.
• Process-oriented thinker who thrives on efficiency and continuous improvement.
• Excellent problem-solving and decision-making skills.
• Ability to lead through ambiguity and rapid growth.
• High attention to detail while maintaining a strategic perspective.
• Strong collaboration skills across commercial, technical, and operational teams.

What You Get

• Competitive salary
• Performance-based bonuses
• Premium VIP medical insurance coverage
• Fast-track leadership opportunities as the company scales
• Direct exposure to executive leadership and strategic decision-making
• The opportunity to help build the operational foundation of a rapidly growing Saudi fintech
• > Great products attract customers.
• > Great operations keep them.
• Beyond the Basics
• Nap zones (because burnout isn’t part of the plan)
• Ping pong, padel, bowling, and competitive team game nights
• Celebration dinners after big wins and curated offsite experiences
• Surprise reward drops - including F1 tickets 🏁
• Exclusive gym membership rates to keep you performing at your peak

Why Join Vast Group?

• Be part of a rapidly scaling Saudi fintech shaping the future of NFC and QR-based payment solutions
• Ride the massive fintech wave transforming Saudi Arabia
• Backed by government initiatives and headquartered in The Garage - one of the Middle East’s leading startup accelerators
• Direct exposure to executive leadership
• High ownership, real impact, and zero bureaucracy
• Strong product-market fit in a fast-growing fintech ecosystem
• Move fast with short decision cycles and real execution speed
• This isn't a role for coordinators.
• It's for operators who know how to build systems, lead teams, and deliver results at scale.
• If you're ready to build the operational engine behind a category-defining Saudi fintech company - we want to hear from you.
• >> Come build with us.
• Apply via Linkedin or send your CV to
• build@vastgroupsa.com