Operations Manager

Overview

About The Role

Operations Manager

Key Responsibilities

• Oversee daily operations of multiple restaurant outlets, ensuring smooth execution of all operational activities.
• Drive sales growth, profitability, and operational efficiency across all branches.
• Ensure consistent implementation of brand standards, service quality, and food safety regulations.
• Lead, mentor, and develop Store Managers and outlet teams to achieve performance targets.
• Monitor KPIs including sales, labor cost, food cost, waste control, and customer satisfaction.
• Conduct regular site visits and audits to ensure compliance and operational excellence.
• Collaborate with supply chain, marketing, and HR teams for smooth operations and workforce planning.
• Manage new outlet openings, including setup, staffing, and launch execution.
• Handle customer escalations and ensure timely resolution of operational issues.
• Identify opportunities for process improvement and operational efficiency.
• Prepare and present regular performance reports to senior management.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Hospitality Management, or related field.
• 6–10 years of experience in F&B operations management, preferably in QSR or casual dining brands (burgers, pizzas, fast food chains, multi-unit restaurants).
• Proven experience managing multiple outlets simultaneously.
• Strong knowledge of restaurant operations, KPIs, cost control, and P&L management.
• Excellent leadership, communication, and team management skills.
• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving and decision-making abilities.
• Fluency in English (Arabic is an advantage).
• Must be currently based in Saudi Arabia or have relevant GCC experience.

What We Offer

• Competitive salary package.
• Performance-based incentives.
• Opportunity to work with a fast-growing and dynamic F&B group.
• Career growth into senior leadership roles.