Operations Manager
Key Skills for This Role
Full Job Posting
Responsibilities
- Manage account operations as the primary contact for regional customer teams.
- Ensure adherence to contractual SLA, KPIs, and OLAs, while meeting performance targets.
- Lead internal and external escalations regarding incident, problem, and change management.
- Identify service issues and implement improvements through proactive governance.
- Oversee monthly KPI reporting and customer negotiation efforts.
- Facilitate service improvement initiatives across departments for optimized delivery.
- Build and maintain strong customer relationships, managing conflicts with a technical focus.
- Analyze operational risks and develop mitigation strategies in collaboration with stakeholders.
Must-Have
- Graduate or Master's with 12 plus years of experience delivering services of large scale MS operations in key/lead role, preferred 5+ years in a customer facing role.
- Expertise in Core technologies, especially IMS Core, SDM, IP and across multiple technologies (e.g. 2/3/4G/5G, Tx, Core, Cloud, etc).
- Experience in cost management and service reporting.
- Fluency in English, both written and spoken.
- Proven track record of managing service delivery performance and contract commitments.
- Experience in business case development for network solutions
Nice-To-Have
- ITIL certification with expertise in Incident, Change, and Problem Management.
- Presentation and negotiation skills to engage effectively with stakeholders.
- Knowledge of preventative maintenance practices within the MS Blueprint Operating Model.
About Company
Some of our benefits:
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
Learn about additional benefits in specific countries .
Advancing connectivity to secure a brighter world.
Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.
Learn more about life at Nokia .
Our recruitment process
We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.
If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.
The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia .
About Nokia
Creating technology that helps the world act together.
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