Operations Manager – Multi-Unit Restaurants

Role overview

Responsibilities

• Own sales, revenue, profitability, and branch monthly sales targets.
• Increase dine-in footfall and customer frequency; grow delivery and direct-order revenue profitably.
• Improve aggregator business while controlling commissions, discounts, and promotional spending.
• Establish corporate catering and acquire offices, business centres, events, and recurring B2B customers.
• Develop catchment-area business, local partnerships, and new revenue channels.
• Convert marketing campaigns, customer databases, and promotions into actual sales.
• Improve underperforming branches and average customer spend through menu mix, upselling, and profitable offers.
• Maintain SOPs, operational standards, team discipline, and Restaurant Manager accountability.
• Monitor food cost, labour, wastage, inventory, and controllable expenses.
• Maintain food quality, service, hygiene, and compliance; ensure maintenance and operational issues are closed.
• Work with Finance, Marketing, and Central Kitchen; spend substantial time in restaurants and the market, taking initiative independently.

Requirements

• Proven multi-unit restaurant management experience in the UAE and experience managing multiple Restaurant or Outlet Managers.
• Five years of operations management experience and strong knowledge of restaurant revenue, P&L, profitability, and sales growth.
• Business development or catering experience is stated as a must; corporate catering, B2B sales, local-area marketing, or customer acquisition experience is preferred in the requirements list.
• Understand dine-in, delivery, aggregator, and direct-order channels, plus food cost, labour, inventory, and restaurant KPIs.
• Hands-on, proactive approach; able to develop business personally in the market and follow through accountably.
• UAE driving licence and Hindi are required; Dubai Municipality PIC is preferred.

Compensation and employment

• Salary is AED 8,000–12,000 per month, plus performance incentive.
• Job type is full-time and permanent.

Workplace

• Work location is in person in Dubai.