Operations Manager, MEAL & Techniology
Role Overview
The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team. This role keeps the Unit organized to support uptake of key initiatives – maintaining shared knowledge products and resources, supporting meeting and event logistics, and supporting communications across all four pillars. The ideal candidate is highly organized, detail-oriented, and motivated by driving organizational change through strong communications and effective team operations.
Major Responsibilities
Administrative and team support
Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management.
Plan and organize the Unit's team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
Coordinate unit-wide meetings (e.g. all-staff calls, SMT meetings, pillar check-ins): scheduling, agenda preparation, notetaking, and follow-up on action items
Support logistical planning of METAL-related events, workshops, and trainings
Support onboarding logistics for new METAL Unit hires, including scheduling introductory meetings with pillar leads and colleagues, ensuring new hires have information and system access (i.e. Integra, Claude, WorkDay, etc.), and training staff on required systems
Knowledge management
Collect, organize, and maintain knowledge products developed across the four METAL pillars (standards, guidance, templates, tools) in a well-organized, easy-to-navigate central repository
Manage and maintain the Unit's Box folder structure, ensuring consistent naming conventions, version control, and appropriate access for all team members
Maintain and update METAL's RescueNet pages and resource libraries on an ongoing basis, ensuring content stays current and easy to find in service to TechEx and CRRD at large
Act as the Unit's knowledge management focal point, liaising with IT and other platform owners on folder structure, taxonomy, and content organization
Maintain shared trackers and issue logs used by the Unit, ensuring they remain current and accessible to relevant stakeholders
Maintain the organizational chart and keep a staff roster list (with TTA tracking) and sharing information with TechEx FinOps team
Communications support
Support internal communications for the Unit: update shared trackers, standard presentations, and resource pages with current information
Support department-wide communications for the Unit: gathering inputs for the CRRD newsletter,
Maintain METAL distribution email list
Other
Provide additional administrative and coordination support to METAL Unit leadership as needed
Support in data inputs, data clean up, or data analyses as per request of TechEx
Other duties as requested
Key Working Relationships
Position Reports to: Senior Director, METAL
This position works closely with the leads and teams of all four METAL pillars (MEAL Global Practice, Regional METAL Support, Technology for Programs, and CRRD Data & Analytics), as well as IT and other platform administrators, as needed.
Key Skills for This Role
Full Job Posting
Job Overview
The Operations Manager, METAL provides dedicated administrative, knowledge management, and coordination support to METAL Unit leadership and the wider team. This role keeps the Unit organized to support uptake of key initiatives – maintaining shared knowledge products and resources, supporting meeting and event logistics, and supporting communications across all four pillars. The ideal candidate is highly organized, detail-oriented, and motivated by driving organizational change through strong communications and effective team operations.
Major Responsibilities
Administrative and team support
Provide day-to-day administrative support to METAL pillar leads and the wider Unit, including invoice management.
Plan and organize the Unit's team retreat, including venue research and booking, agenda coordination with pillar leads, travel logistics, budget tracking, and on-site/virtual materials
Coordinate unit-wide meetings (e.g. all-staff calls, SMT meetings, pillar check-ins): scheduling, agenda preparation, notetaking, and follow-up on action items
Support logistical planning of METAL-related events, workshops, and trainings
Support onboarding logistics for new METAL Unit hires, including scheduling introductory meetings with pillar leads and colleagues, ensuring new hires have information and system access (i.e. Integra, Claude, WorkDay, etc.), and training staff on required systems
Knowledge management
Collect, organize, and maintain knowledge products developed across the four METAL pillars (standards, guidance, templates, tools) in a well-organized, easy-to-navigate central repository
Manage and maintain the Unit's Box folder structure, ensuring consistent naming conventions, version control, and appropriate access for all team members
Maintain and update METAL's RescueNet pages and resource libraries on an ongoing basis, ensuring content stays current and easy to find in service to TechEx and CRRD at large
Act as the Unit's knowledge management focal point, liaising with IT and other platform owners on folder structure, taxonomy, and content organization
Maintain shared trackers and issue logs used by the Unit, ensuring they remain current and accessible to relevant stakeholders
Maintain the organizational chart and keep a staff roster list (with TTA tracking) and sharing information with TechEx FinOps team
Communications support
Support internal communications for the Unit: update shared trackers, standard presentations, and resource pages with current information
Support department-wide communications for the Unit: gathering inputs for the CRRD newsletter,
Maintain METAL distribution email list
Other
Provide additional administrative and coordination support to METAL Unit leadership as needed
Support in data inputs, data clean up, or data analyses as per request of TechEx
Other duties as requested
Key Working Relationships
Position Reports to: Senior Director, METAL
This position works closely with the leads and teams of all four METAL pillars (MEAL Global Practice, Regional METAL Support, Technology for Programs, and CRRD Data & Analytics), as well as IT and other platform administrators, as needed.
Job Requirements
- Essential
- Bachelor's degree, or equivalent combination of education and experience (e.g. in library science, information/knowledge management, or business administration)
- Minimum 2–4 years of experience in an administrative, knowledge management, or team coordination role; experience in a nonprofit or international development context a plus
- Experience planning and coordinating meetings, workshops, or team events, including logistics, scheduling, and materials preparation
- Proficiency with Microsoft 365 tools (SharePoint, Teams, Outlook, Excel) and file management/storage platforms (e.g. Box)
- Exceptionally well-organized, with strong attention to detail and a proven track record of managing multiple priorities and deadlines
- Strong written and verbal communication skills; able to produce clear, user-friendly documentation and reference materials
- Strong interpersonal skills, with a collegial, service-oriented approach to supporting colleagues and leadership across a distributed team
- Excellent spoken and written English
- Desirable
- Experience with SharePoint site administration, document taxonomy, or metadata management
- Working knowledge of Arabic, French, and/or Spanish
- Experience supporting humanitarian or international development program teams
- This is a remote position open to internal candidates based in countries where IRC operates who have the right to work in their location. Successful candidates will be hired on a local employment contract and according to local salary scale.
- This role is open to candidates located and with the right to work in United Kingdom and United States of America.
- Compensation: (UK Pay Rate: £41,767 - 49,599/yr; US Pay Rate: $73,000 - $85,000/yr). Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
- Professional Standards: All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
- Cookies: https://careers.rescue.org/us/en/cookiesettings
- #LI-1
Preferred Qualifications
- Minimum 2–4 years of experience in an administrative, knowledge management, or team coordination role; experience in a nonprofit or international development context a plus
About International Rescue Committee
Global humanitarian aid and relief organization.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at International Rescue Committee
Economic Empowerment Coordinator
, USA
Volunteer & Donations Coordinator
, USA
Student Support Specialist
, USA
Operations Manager
, USA
Project Director, Virtual Services
, USA
Youth Education and Partnerships Supervisor
, USA
Administrative Assistant, Policy & Advocacy and Marketing & Mobilization
, USA
Development Data and Research Intern ( Spring2027)
Silver Spring, USA