oracle
Operations Manager
Cherokee Federal
Manhattan, USA
Full-time
Manager
Onsite
Discovered 2 days ago
Role Overview
The Operations Manager directs day-to-day facility, safety, staffing, and administrative operations within a 24-hour New York City Department of Homeless Services (DHS) shelter.
Reporting to the Director of Operations, the position supervises Residential Aide (RA) Shift Supervisors and Residential Aides; coordinates maintenance, sanitation, food service monitoring, security, census and bed management; and maintains operational records and inspection readiness.
The Operations Manager implements established policies, identifies deficiencies, tracks corrective actions, and escalates unresolved risks to the Director of Operations and Site Director.
The position coordinates repairs and vendor follow-up but is not expected to perform technical building repairs.
Full Job Posting
Basic Qualifications:
- High school diploma or GED required
- Working knowledge of DHS and OTDA shelter requirements and applicable FDNY, DOB, HPD, DOHMH/DOH, and OSHA requirements.
- Ability to identify facility hazards, prioritize work orders, track compliance findings, and coordinate timely corrective actions.
- Strong staff supervision, scheduling, documentation, communication, conflict resolution, and crisis-management skills.
- Proficiency with Microsoft Office and ability to learn DHS databases and operational reporting systems.
- Ability to work in a diverse, trauma-informed, resident-centered environment and respond flexibly to nights, weekends, and emergencies.
- Obtain and maintain role-specific required certifications within established timeframes, including applicable fire safety, food handling, CPR/First Aid, and naloxone training.
- Prolonged periods of sitting at a desk and working on a computer; may occasionally require standing or moving about the office for extended periods.
- Must pass pre-employment qualifications of Cherokee Federal.
Preferred Qualifications:
- Associate or bachelor’s degree in business, public administration, human services, facilities management, or a related field preferred.
- Minimum three (3) years of relevant experience in shelter, residential, facilities, or 24-hour operations; at least one (1) year of supervisory experience preferred.
- NYC DHS shelter experience, multi-shift team leadership, and experience coordinating inspections and maintenance strongly preferred.
- Experience with CARES, BCS, census/bed management, vendor coordination, and operational reporting
- preferred.
- Work Environment:
- Work is performed in an active, 24-hour residential shelter, including office and building areas. The role requires routine walking, standing, stair use, facility rounds, and computer-based reporting, with reasonable accommodation as applicable. Schedule may include nontraditional hours and assigned on-call coverage.
- Company Information:
- Behind every government mission stands skilled, mission-driven talent: people whose expertise and dedication turn complex challenges into successful outcomes. Cherokee Nation Management & Consulting, part of Cherokee Federal, the federal contracting division of Cherokee Nation Businesses, is that team. We modernize aging systems, deliver care where it’s needed most, and keep missions supplied, staffed, and moving across defense, intelligence, and civilian agencies. For more than 60 federal clients, we take on the work others won’t, and deliver where it counts. If that’s the kind of work you’re looking for, you’ve found your team. Learn more at cherokee-federal.com.
- #CherokeeFederal #LI-AS1
- Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
- Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law.
- Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
- Equal Employment Opportunity (EEO) Statement
- Cherokee Federal is a federal contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). As required by VEVRAA, we take affirmative action to employ and advance in employment qualified protected veterans. Protected veterans are encouraged to self-identify during the application process.
- Cherokee Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities in compliance with Section 503 of the Rehabilitation Act. Qualified individuals with disabilities are encouraged to self-identify during the application process.
- Reasonable accommodations are available to qualified individuals with disabilities or those with sincerely held religious beliefs. To request an accommodation in the application or interview process, please contact Human Resources at [email protected].
About Cherokee Federal
Construction5000 employeesFounded 2008
Federal contracting and mission-ready solutions provider.
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