Operations Manager (Fulfilment & Logistics)

Role overview

Key responsibilities

• Lead daily inbound, outbound, and service operations for safe, efficient execution and a strong customer experience.
• Coach and develop team members, manage performance and competence development, and plan succession.
• Foster communication, recognition, engagement, and an inclusive team culture.
• Work with internal stakeholders and external transport and service providers to improve product availability and fulfilment efficiency.
• Use performance indicators and business insights to improve productivity and team performance.
• Manage resources and operating expenses to support efficiency and profitability.
• Ensure compliance with conduct standards, procedures, and health, safety, and security requirements.

Candidate profile

• Experience leading medium to large operational or logistics teams in a complex, fast-paced environment.
• Ability to guide teams through transformation and operational improvements while maintaining engagement and performance.
• Able to establish structure, priorities, routines, and accountability.
• Collaborative and able to influence stakeholders with a focus on people, customers, and operational excellence.

Hours and availability

• Permanent, full-time position at 76 hours per fortnight.
• Requires availability across 4am–9pm weekdays, alternating weekends, and public holidays when required.

Location and work area

• The role is listed in Canberra and is part of fulfilment operations.

Benefits

• Benefits include five weeks of paid annual leave, parental and community leave, an employee assistance program, and a 15% co-worker discount.
• Other benefits include meals, uniform, parking, savings memberships, leasing options, salary sacrifice, fitness membership, and eligible bonus and loyalty programs.

Pre-employment check

• Final candidates are subject to a pre-employment check, including a National Police Check.