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Operations Manager
Konare Law
Frederick, USA
Full-time
Manager · 10+ years experience
Onsite
Discovered 1 weeks ago
Role Overview
We are seeking a highly experienced Operations Manager who has fully owned business operations and P&L performance, not simply supported them.
This role requires a leader who has built teams from the ground up, driven measurable outcomes, and operated with true accountability in a high-growth, multi-location environment.
The ideal candidate brings deep experience in immigration or legal services operations, with a strong understanding of case workflows, USCIS processes, and client lifecycle management, combined with the ability to scale systems, teams, and financial performance.
Full Job Posting
Key Responsibilities
- Strategic Leadership & Executive Management:
- Represent the firm in strategic partnerships and business development initiatives
- Partner with leadership on firm-wide strategy, growth, and expansion
- Financial Management & Accountability:
- Own and drive full P&L performance, including revenue growth, cost control, and profitability
- Create financial models, forecasts, and budgets to support growth and expansion decisions
- Ensure financial accountability across departments by linking operational performance to revenue outcomes
- Use KPIs, dashboards, and data to drive decision-making and improve performance
- Multi-Office Operations & Coordination:
- Oversee operations across Frederick, Miami, San Diego, Baltimore, and DC offices
- Standardize processes and ensure consistency in execution and client experience
- Build scalable infrastructure to support continued growth
- Leadership Team Management & Development:
- Facilitate collaboration between Legal Director, Deputy Ops Manager, Office Administrator, and HR
- Build and scale teams from the ground up where needed
- Establish clear accountability structures, performance expectations, and KPIs tied to outcomes
- Human Resources Strategy & Culture:
- Partner with HR Manager on strategic workforce planning and talent acquisition
- Foster a culture of accountability, ownership, and continuous improvement
- Technology Strategy & Systems Optimization:
- Own firm-wide technology strategy and infrastructure decisions
- Implement systems and automation to improve efficiency, reporting, and scalability
- Drive process improvements across intake, case management, and client lifecycle
Qualifications
- 10+ years of progressive operations, business management, or COO-level leadership experience
- 5+ years managing multi-site operations or multiple locations
- Proven track record managing budgets of $5M+ and leading teams of 20+ people
- Professional services industry experience required (law firms, consulting, accounting strongly preferred)
- Experience scaling organizations from 20-50+ employees
- Experience owning operational outcomes with real accountability and cross-functional leadership
- Education & Certifications:
- Bachelor's degree in Business Administration, Management, Finance, or related field required
- MBA or advanced degree strongly preferred
- Professional certifications (PMP, Six Sigma, etc.) a plus
Preferred Qualifications
- Direct experience in an immigration law firm
- Familiarity with USCIS, EOIR, and immigration case processes
- Experience with legal practice management systems (MyCase, Clio, etc.)
- Bilingual (Spanish/English) strongly preferred
- Experience in high-growth environments (2x–5x scaling)
- Why Join Konare Law?
- Be part of something bigger—join our mission and grow your career in immigration removal defense.
- Health & Wellness
- Health Insurance: 90% employer-paid premiums
- Vision & Dental: 100% employer-paid coverage
- Disability Insurance: Full coverage for short- and long-term disability
- Financial Security & Growth
- 401(k): Up to 4% employer match annually
- Culture & Perks
- Friday Lunches: Weekly team lunches on us
- Paid Holidays: At least 10 paid holidays annually
- Team Events: Social activities to foster team connection and celebrate wins
- Work Location: In person
- Additional Information:
- Konare Law participates in E-Verify to confirm the employment eligibility of all newly hired employees.
- Professional services industry experience required (law firms, consulting, accounting strongly preferred)
- MBA or advanced degree strongly preferred
- Professional certifications (PMP, Six Sigma, etc.) a plus
About Konare Law
Legal Services53 employeesFounded 2011
Boutique U.S. immigration law firm representing individuals, families, and businesses in visas, asylum, citizenship, and removal defense.
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