pinpoint
Operations Manager
MAPP
Edinburgh, GBR
Full-time
Mid · 4+ years experience
Onsite
GBP 33000-37000 yearly / year
Discovered 4 weeks ago
Full Job Posting
Skills, Knowledge and Values
- In partnership with the Building Consultancy Team where appropriate, support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Intermediate Regulations and appropriate communication with client and occupiers.
- Working with the Senior Building Manager to understand and work towards the client’s objectives and develop strategies for each building, meeting service delivery expectations as well as assist in any pitches for expanded or new work.
- Develop a close working relationship with all contractors to ensure they fully understand the MAPP and client culture and standards, ensuring a high-quality service is delivered – including meeting regularly (at least weekly) with key contractors to progress works and resolve issues.
- Experience in utilising support from internal technical experts to help deliver the above.
- Ensure emergency preparedness and site security plans are in place and scenario testing and appropriately support any emergency response requirements including out of hours.
- Deal with the smooth onboarding and offboarding or handovers of any new or outgoing instructions to relevant external parties including the management of any TUPE Processes with the People Team
- Engage with occupiers including implementation of Customer Experience frameworks for the buildings to improve occupier satisfaction and retention, occupier forums and meetings and placemaking and V2 initiatives
- Prepare service charge budgets, including explanatory guides and analyse and monitor year end and monthly service charge expenditure, including monitoring outgoing costs and budgetary control in accordance with RICS guidance and investigate, Intermediate report or address any outstanding positions and backlogs
- Manage all allocated sites including regularly inspecting and recording your properties, appropriately monitor, report on, support and feedback to site teams and sample auditing your teams for condition, standards, and occupier compliance with covenants
- Oversee management of service providers and monitor performance against contracted SLAs and KPIs.
- In conjunction with the Senior Building Manager creates and manages plans and budgets to assist in financial planning of the properties and meets agreed targets of +/- variable budgets.
- In partnership with the Sustainability Team, develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste
- Prepare, draft and set the service charge budget in conjunction with the Client and team. Manage expenditure in line with the agreed service charge and react to overspend as required
- Implement data collation services, technology and equipment to support each site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
- Authorise and Review supplier payments including preparation and submission of funding requests to client
- Assist and complete various client and management reports as well as presenting said reports including Monthly, Quarterly and Management or Ad Hoc adhering to any legislative requirements including sustainability and health and safety
- Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
- Exhibition of MAPP Values : Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
- Self-management, including showing initiative, being proactive and meeting deadlines.
- Embracing change including technology
- Engaging with the big picture.
- Great service delivery, including working in partnership with internal and external individuals and good written and verbal communication.
- Achieving results and prioritising work including attention to delivery to all stakeholders.
- Innovative solutions and problem-solving.
- Developing self and others, with willingness to learn.
- Interpersonal and relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
Experience and Salary
- 4 years experience of working in a similar role
- IOSH essential / NEBOSH desirable
About MAPP
Real Estate650 employeesFounded 1998
UK employee-owned commercial property and asset management firm serving property owners, investors and occupiers.
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