Operations Manager

General Summary & Scope

Performance

• Promote a culture of accountability to meet or exceed the store's goals related to retail and service sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink.
• Drive company profitability through operational excellence, top-line sales growth, and expense control.
• Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time and within the payroll budget.
• Review, analyze and react to Ulta Beauty's financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
• Leverage company programs, tools, and resources to drive improvements to meet Ulta Beauty's goals for the store.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time.
• Maintain prompt, regular attendance as the OM and hold store associates accountable to the Ulta Beauty attendance policy.

People

• Attract, hire, and retain a diverse team of top talent, and efficiently address any staffing needs and open positions for the store.
• Build a highly engaged team at the store that embodies the Ulta Beauty brand through effective collaboration, open and honest communication, and prioritization of work.
• Create an inclusive environment that inspires and encourages the growth and engagement of associates.
• Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Ensure direct reports regularly participate in ongoing training, including brand and category education.
• Establish professional vendor partnerships that foster a shared interest in collaboratively delivering on shipment and planogram expectations.
• Model a culture of operational excellence by working alongside the leadership team and by establishing priorities, providing clear direction and support, and sharing best practices.
• Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching and leading a helpful and friendly guest experience.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty's policies, procedures, and standards for the store.
• Adhere to and enforce Ulta Beauty's dress code.
• Ensure the execution of all operational focuses, inclusive of ad set processes, visual sets, planograms, realignments, and inventory life-cycle related processes.
• Use the company's scheduling tool as directed to adjust schedules and manage attendance in-the-moment during manager-on-duty shifts.
• Use the company's task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
• Manage service, boutique, and store supply inventory and ordering processes, ensuring allocated budget is adhered to.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management, and loss prevention.
• Execute day-to-day inventory control processes and complete theft reporting as necessary.
• Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
• Regularly communicate and provide feedback to field leadership on business trends and opportunities, events, operational challenges, merchandise needs, and competitive landscape.

Job Qualifications

• Bachelor's degree is preferred.
• 2-3+ years of fast-paced, retail management, or other relevant work experience.
• Financial management: success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense.
• Retail management: proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandising directives.
• Leadership management: experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team.

Skills

• Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices).
• Excellent written and verbal communication.
• Strong collaboration and interpersonal skills.
• Strong organizational skills to manage multiple tasks.
• Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable.

Special Position Requirements

• Work a flexible, full-time schedule to include days, evenings, weekends, and holidays.
• Must be available to work shifts on Sundays and Mondays.
• Attend corporate business meetings and conferences.

Working Conditions

• Continuous mobility throughout the store during shift, including twisting.
• Frequent bending, pulling, pushing, crouching, stooping, and reaching during shift.
• Continuous lifting and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.
• Frequent use of a computer, telephonic devices, and related office supplies.

Compensation

• The pay range for this position is $26.00 - $34.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company's bonus plan.
• Exact pay will be based on factors including relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs.
• Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.

About Ulta Beauty