Operations Manager

Overview

1. Leasing Operations Management

• Oversee residential, commercial, and retail leasing operations.
• Develop and implement leasing strategies to maximize occupancy and rental yield.
• Monitor lease renewals, tenant retention and arrears management.
• Ensure compliance with RERA regulations and Dubai tenancy laws.
• Coordinate with legal teams on lease documentation and dispute resolution.
• Analyze market trends and competitor pricing strategies.

2. Facilities & Maintenance Management

• Oversee preventive and corrective maintenance programs.
• Ensure MEP systems, civil works, and infrastructure are maintained to high standards.
• Manage facility management (FM) service providers and contractors.
• Implement asset lifecycle planning and capital expenditure forecasting.
• Ensure compliance with Dubai Municipality, Civil Defense, and health & safety standards.
• Monitor SLA performance and KPIs for service providers.

3. Procurement & Vendor Management

• Develop procurement strategies aligned with company policies.
• Manage tendering processes, vendor selection, and contract negotiations.
• Ensure cost efficiency while maintaining quality standards.
• Maintain approved vendor lists and conduct performance evaluations.
• Oversee contract administration and renewal processes.

4. Financial & Budget Control

• Prepare and manage operational budgets.
• Monitor expenses and implement cost control measures.
• Conduct financial analysis related to leasing revenue and operational expenditure.
• Support asset valuation and performance reporting.

5. Compliance & Risk Management

• Ensure adherence to UAE real estate regulations and corporate governance.
• Identify operational risks and implement mitigation strategies.
• Maintain insurance compliance and risk documentation.

6. Team Leadership

• Lead and mentor leasing, FM, and procurement teams.
• Establish KPIs and performance monitoring systems.
• Promote a culture of accountability, service excellence, and continuous improvement.

Required Competencies

• Strong knowledge of UAE real estate market and RERA regulations (mandatory)
• Expertise in leasing, facilities management, and procurement operations
• Strong financial acumen and budgeting skills
• Contract negotiation and vendor management expertise
• Leadership and stakeholder management skills
• Excellent communication and reporting abilities
• Proficiency in ERP/property management systems Preferred Certifications

• PMP (Project Management Professional)

• IFMA / FM certifications
• NEBOSH or relevant HSE certification

Key Performance Indicators (KPIs)

• Occupancy rate and leasing cycle time
• Tenant retention ratio
• Maintenance response and resolution time