Operations Manager

Job purpose

Operations leadership

• Lead Facilities Services Operations and meet departmental objectives, including annual property and contract budgets.
• Manage team performance through professional development, coaching, mentoring, and performance orientation.
• Define service strategy and manage internal and external resources to meet company and client commitments.
• Ensure services meet or exceed client technical requirements and applicable international quality standards.

Facilities delivery and contracts

• Maintain knowledge of hard and soft facilities processes, GCC and international operating practices, codes, regulations, and specifications.
• Review facilities-management solutions and recommendations on quality and technical specifications.
• Plan service works and coordinate operational issues with third-party services, contracts, and procurement teams.
• Identify potential problems in advance and monitor contractor and subcontractor compliance.
• Manage hard-services tenders, contract awards and drafting, rollout, performance evaluations, cancellations, and renewals.
• Develop senior-level supplier relationships, best-practice procedures, and use of company technology in operations.

Qualifications and experience

• Bachelor of Science in Engineering, Mechanical Engineering, Electrical Engineering, or Environmental Management.
• 10–15 years in Facilities Services delivery, including 5 years in management roles.
• Extensive knowledge of the Facilities Services industry and local-market suppliers for the relevant services.
• Knowledge of writing standard operating procedures and implementing performance metrics.
• Experience working with budgets.