Operations Manager

Company and portfolio

The role

Operating framework and accountability

• Ensure cases are classified on arrival, assigned a named owner and deadline, and closed within defined windows.
• Classify weekly reports on the day received and escalate critical conditions when detected.
• Log decisions on the day they are made; verbal closures and retroactive entries are not accepted.
• Address deviations within defined detection and correction windows and correct recurring system failures.
• Own rent collection, asset readiness, avoidable operational loss, and timely case resolution.

Authority and operational control

• Approve or reject operational expenditure in writing within each property’s approved budget and management agreement.
• Route spending outside delegated limits through the asset’s approval path before commitment.
• For immediate resident or asset-safety risks, act under emergency authority, notify relevant representatives without delay, and document fully within 24 hours.
• Take control of at-risk cases, override unit priorities when service levels are threatened, and assign an owner and deadline to cross-unit conflicts.
• Find causes of operational bottlenecks, assign ownership, and restore progress.
• Own Operations’ handover from Revenue after lease signing and the resident and asset operating cycle thereafter.

What the employer is looking for

• Experience holding several operational functions at once, with supervisors reporting to you, across residential buildings, compounds, hospitality, or integrated facilities operations.
• Experience operating within approved asset budgets and management agreements.