Operations Lead

Qualifications

• Bachelor’s degree in operations management, Engineering, or Business Administration. A master’s degree is an advantage.
• 8–12 years of experience in eShop, eCommerce, logistics, or fulfilment operations. Experience in GCC or similar regulated markets is preferred.
• Proven ownership of end-to-end order fulfilment, last-mile delivery, and returns management.
• Strong experience managing courier and 3PL partners with SLA-driven performance governance.
• Demonstrated ownership of logistics or operations and cost optimisation initiatives.
• Experience designing scalable fulfilment models or warehouse-led delivery frameworks.
• Hands-on exposure to operations dashboards, tracking systems, and performance analytics.
• Project Management certification (PMP or Prince2) – an advantage.