Consumer Billing & Payment Specialist

Develop, monitor, coordinate and manage end to end Consumer Mobile Billing and Payment operations functions.

Work with cross functional teams including but not limited to Commercial operations team, Customer experience, Audit team, Product & Marketing team, RA team, testing team to identify issues, opportunities, and technical enhancements to improve the efficiency of bill cycle operational processes.

Evaluate, log and drive solutions to reported problems versus business impacts.

Pre and Post - production testing and successful implementation of the applied changes.

Ensure on-time dispatch post-paid bills to customers within the defined and agreed SLAs.

Performs related tasks consistent with skills and abilities and general responsibilities as assigned by the Line Manager.

Min 5 years of relevant experience in Telco or IT services with strong technical knowledge and experience in Telco billing

SQL/PLSQL Oracle knowledge and experience of managing outsourced partners with strong people management skills.

Expertise in telco billing and charging, rating systems and Microsoft tool advanced skills.

Programming language is added advantage.

Excellent communication and collaboration skills.

Strategic approach and critical thinking

Interpersonal and presentations skills

Core Competencies: