Operations Executive – Property Management

About Empirium Estates

Role overview

Tenant relations and property operations

• Manage tenant communications and resolve inquiries, maintenance requests, and formal notices promptly.
• Oversee tenant onboarding and offboarding, including key handovers and property condition reports.
• Coordinate viewings, conduct site walk-throughs, and submit structured same-day feedback reports.
• Follow up on rent collection and payment reminders; record tenant interactions and work orders in Happy Tenant upon receipt.

Landlord, asset, and vendor coordination

• Liaise daily with property owners and provide transparent updates and professional support.
• Prepare monthly owner settlement statements and management reports; present maintenance proposals for landlord approval within set timelines.
• Onboard new properties from developer handover through live system activation.
• Supervise maintenance, cleaning, security, and government-agent vendors; source, evaluate, and negotiate vendor quotes.
• Schedule and oversee site visits, verify work quality, obtain sign-off before payment authorization, and maintain vendor registers and service logs.

Compliance and administration

• Draft, execute, and archive tenancy contracts and renewal documents.
• Process Ejari registrations, renewals, and cancellations.
• Support regulatory compliance, RERA filings, and official document management.

Mandatory candidate requirements

• Professional written and spoken fluency in English.
• At least 1 to 2 years of experience in UAE property management operations, real estate administration, or client-facing operations.
• Proactive ownership, independent problem-solving, and follow-through without constant oversight.
• Excellent communication and negotiation skills and a warm, professional demeanor.
• Strong attention to detail and task prioritization; ability to work under fast-paced timelines.

Preferred qualifications

• A valid UAE driver's license and independent mobility are preferred.
• Practical knowledge of Ejari procedures, RERA frameworks, and UAE Tenancy Law is preferred.
• Direct experience with property management software such as Happy Tenant is preferred.

Compensation and benefits

• Salary range is AED 4,000 to AED 5,000 per month, commensurate with experience, skills, and qualifications.
• Company-sponsored UAE residence visa and medical insurance are provided.
• A work laptop, mobile phone handset, and company SIM with calls and data are provided.
• Annual leave is provided as per UAE Labour Law; the posting notes growth opportunities.

Workplace

• Work location is in person.