Operations Executive

About the company

Role overview

Tenant relations and property operations

• Manage tenant communication, inquiries, maintenance requests, and formal notices.
• Oversee onboarding and offboarding, including key handovers and property condition reports.
• Coordinate viewings, conduct site walk-throughs, and submit same-day feedback reports.
• Follow up on rent collection and payment reminders.
• Log tenant interactions and work orders in Happy Tenant upon receipt.

Owner and vendor support

• Liaise with property owners and provide updates and professional support.
• Prepare monthly owner settlement statements and management reports.
• Request, evaluate, and present maintenance proposals for landlord approval within set service-level agreements.
• Onboard properties from developer handover through live system activation.
• Coordinate maintenance, cleaning, security, and government-service vendors; source and negotiate quotes.
• Oversee site visits, verify work quality, obtain sign-off before payment authorization, and maintain vendor registers and service logs.

Compliance and administration

• Draft, execute, and archive tenancy contracts and renewal documents.
• Process Ejari registrations, renewals, and cancellations.
• Support regulatory compliance, RERA filings, and official document management.

Mandatory candidate profile

• Professional written and spoken fluency in English.
• At least 1 to 2 years of UAE experience in property management operations, real estate administration, or client-facing operations.
• Demonstrated ownership, independent problem-solving, and follow-through.
• Excellent communication and negotiation skills and a warm, professional demeanor.
• Strong attention to detail, prioritization, and ability to thrive under fast-paced timelines.

Preferred qualifications

• Urdu fluency is a significant advantage.
• A valid UAE driver’s license and independent mobility are preferred.
• Practical knowledge of Ejari procedures, RERA frameworks, and UAE Tenancy Law is preferred.
• Experience with property management software such as Happy Tenant is preferred.

Compensation and benefits

• Salary is AED 4,000 to AED 5,000 per month, depending on relevant experience, skills, and qualifications.
• Company-sponsored UAE residence visa and medical insurance are provided.
• Work laptop, mobile phone handset, and company SIM with calls and data are provided.
• Annual leave is provided in accordance with UAE Labour Law.
• The company describes growth opportunities as it expands.

Work location

• Work is in person.