Operations Executive

Overview

Onboarding & Setup

• Support the full onboarding journey of new restaurant partners, including account setup and system configurations when required
• Coordinate with cross-functional teams, including Sales, Tech, Content, Procurement, and Account Management, to ensure a seamless go-live experience
• Ensure all onboarding activities are completed accurately and on time to facilitate successful launches

Training & Enablement

• Conduct in-person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
• Organize and deliver retraining sessions when needed to address knowledge gaps and reinforce best practices
• Act as a trusted advisor for restaurant teams, helping them maximize the value of Qlub's products and features

Performance Monitoring & Adoption

• Monitor partner performance metrics, including QR adoption rates and transaction trends, to proactively identify opportunities and potential issues
• Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
• Implement corrective actions and provide ongoing enablement to drive long-term adoption and engagement
• Conduct regular restaurant visits and operational checks to ensure teams remain confident and effective in using Qlub solutions

Cross-Team Collaboration & Feedback

• Partner closely with Account Managers to share insights on partner performance and ensure timely communication with key stakeholders
• Gather feedback from restaurant partners and frontline staff to continuously improve processes, training materials, and the overall partner experience
• Collaborate with Product, Operations, and Tech teams to identify recurring challenges and contribute to scalable solutions and product enhancements

What You’ll Own

• Own the end-to-end onboarding process for new restaurant partners, ensuring a seamless setup experience and building strong partner relationships from day one
• Drive adoption and engagement for newly onboarded partners, achieving and maintaining a target Qlub adoption rate of 45% across assigned accounts
• Monitor and manage the performance of existing partner outlets, proactively identifying opportunities to improve adoption, engagement, and overall partner success

Who You Are

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by solving problems and creating exceptional experiences for restaurant partners and their customers
• You're highly organized, proactive, and able to manage multiple priorities without losing attention to detail
• You enjoy working directly with customers, building relationships, and helping partners succeed

What You'Ll Need

• A valid driving license and access to a car are required
• 0–2 years of experience in customer onboarding, account management, training, customer success, or a similar client-facing role
• Proven ability to deliver training sessions and engage diverse audiences effectively
• Strong communication, presentation, and relationship-building skills
• A problem-solving mindset with the ability to troubleshoot issues and coordinate solutions quickly across multiple stakeholders
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
• Fluency in English is a must
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly
• Nice to have
• Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
• Fluency in Arabic is a plus

What We Offer

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally
• Ready to build?
• Join us and help shape how the world pays at the table.
• If that excites you, apply now.