Operations Excellence Coordinator
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Key skills for this role
About the Role
Role Summary: The Operations Excellence Coordinator supports the Operations Excellence team in driving process improvement, operational governance, performance reporting, and cross-functional initiatives across Salasa’s fulfillment, transportation, and logistics operations.
Key Skills for This Role
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Role Summary
The Operations Excellence Coordinator supports the Operations Excellence team in driving process improvement, operational governance, performance reporting, and cross-functional initiatives across Salasa’s fulfillment, transportation, and logistics operations.
The role is responsible for collecting and analyzing operational data, monitoring KPIs, coordinating improvement projects, supporting audits, and ensuring operational standards are consistently implemented across sites.
Key Responsibilities
- Maintain and update operational performance dashboards, reports, and KPI trackers.
- Collect, validate, and analyze operational data to identify trends, risks, and improvement opportunities.
- Coordinate operational excellence initiatives across fulfillment centers, dark stores, transportation, and support functions.
- Support the implementation and follow-up of continuous improvement projects.
- Assist in documenting and maintaining SOPs, work instructions, policies, and process maps.
- Track action items arising from audits, operational reviews, and management meetings.
- Support operational audits and compliance reviews to ensure adherence to company standards.
- Prepare weekly and monthly operational performance reports for management.
- Coordinate with stakeholders to ensure timely execution of improvement plans.
- Monitor operational SLAs and escalate performance gaps when necessary.
- Support workforce productivity and process optimization studies.
- Assist in preparing presentations, business reviews, and executive reports.
- Participate in root cause analysis and corrective action planning.
- Maintain project documentation and ensure proper record-keeping.
Qualifications
- Bachelor’s degree in industrial engineering, Supply Chain, Logistics, Business Administration, or a related field.
- 0–3 years of experience in logistics, supply chain, warehouse operations, operations excellence, business excellence, or process improvement.
- Advanced proficiency in Microsoft Excel and PowerPoint.
- Strong analytical and reporting skills.
- Excellent communication and stakeholder management abilities.
- Knowledge of KPI management, process mapping, and continuous improvement methodologies is preferred.
- Experience with BI tools such as Power BI is an advantage.
Core Competencies
- Data Analysis
• Reporting & Dashboard Management
- Process Improvement
- Project Coordination
- Problem Solving
- Attention to Detail
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