Operations Coordinator- Service/Repair (Pensacola)

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Operations Coordinator- Service/Repair in Pensacola, FL.

Responsible for performing all administrative duties associated with the service operations department so that the department functions efficiently and cost effectively.

Performs Install Base maintenance as needed. Creates safety inspection tickets.

Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.

Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.

Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.

Tracks Operations systems and tool audits.

Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)

Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)

Completes manual payroll entry forms, includes daily DVR processing and cost corrections.

Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.

Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.

Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox.

Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.

Assigns tickets to mechanics, as needed.

Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).

Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).

Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.

Reviews Work in Progress report (weekly) and submits to regional billers.

Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.

Opens and distributes mail and faxes. (N/A if office has office manager)

Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)

Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)

High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration

Some elevator repair administrative work preferred

Oracle database knowledge

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Supplemental medical plans

Company-paid short- and long-term disability insurance

Company-paid basic life insurance and AD&D

Optional life and AD&D coverage

Optional spouse and dependent life insurance

Identity theft monitoring

Pet insurance

Company-paid Employee Assistance Program (EAP)

Tuition reimbursement

401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

15 days of vacation per year

11 paid holidays each calendar year (10 fixed, 1 floating)

Paid sick leave, per company policy

Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to email us directly at [email protected] or call 1-844-427-5461.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

Our financial benefits go beyond your salary, offering attractive extras that make a real difference. From retirement plans and allowances to discounts – at TKE, we empower you to actively shape your financial future.

Move with flexibility – our mobility benefits support modern, sustainable, and personalized solutions. Whether for work or leisure, we help you reach your destination comfortably and eco-consciously.

At TKE, people come first – and that includes their personal environment. With our family benefits, balancing work and private life becomes much easier.

With a wide range of health and wellness programs, we create an environment where you can truly feel your best.

TKE+ is about exclusive extras that make a real difference. Enjoy local perks like discounts, employee events, sports programs, meal subsidies, and health initiatives designed to enrich your everyday life.