Work Order Coordinator I

TK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.

TKE – Move Beyond.

TK Elevator is currently seeking an experienced Work Order Coordinator I in Atlanta, GA.

This position will manage client systems to ensure the timely and accurate creation, dissemination, and documentation of work orders against deadlines. Supports the effective response of branch operations to emergent issues and is vital to the time, resource, and cost accounting of work performed by field employees.

Receive, verify, and distribute work requests from customers through various work order management systems.

Manage work orders by entering labor, contract, and material charges, and ensure timely closure of completed work orders.

Maintain the integrity and accuracy of data within the work order management system.

Handle and process confidential information in accordance with company policies and procedures.

Maintain complex filing and record-keeping systems.

Prioritize workload effectively to meet the needs of both internal and external customers.

Develop, implement, and improve processes related to work order control and management systems.

Lead work order-based customer meetings and provide updates on work order status, trends, and performance metrics.

Perform other duties and responsibilities as assigned.

Minimum of 1 to 2 years of experience working in a professional office environment.

Strong customer service, sales support, and office administration skills.

Excellent verbal and written communication abilities.

Demonstrated proficiency in customer service, Outlook inbox management, Microsoft Excel, professional virtual meeting etiquette, telephone communication, and time management.

Advanced proficiency in Microsoft Office Suite, including Word, Excel, Access, PowerPoint, and Outlook.

Strong computer literacy and technical aptitude.

Advanced Microsoft Excel skills, including data management and reporting.

Ability to multi task and prioritize.

At TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

Medical, dental, and vision coverage

Flexible spending accounts (FSA)

Health savings account (HSA)

Supplemental medical plans

Company-paid short- and long-term disability insurance

Company-paid basic life insurance and AD&D

Optional life and AD&D coverage

Optional spouse and dependent life insurance

Identity theft monitoring

Pet insurance

Company-paid Employee Assistance Program (EAP)

Tuition reimbursement

401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

15 days of vacation per year

11 paid holidays each calendar year (10 fixed, 1 floating)

Paid sick leave, per company policy

Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.

Important note:

TK Elevator is committed to a prejudice-free and diverse working environment with equal opportunities. We welcome applications from everyone we continously work towards an inclusive and barrier-free reality. Please do reach out to us and we will work on individual solutions tailored to you.

TKE – Move Beyond

TK Elevator does not accept candidate submissions, applications, or profiles from recruitment agencies, search firms, or other third parties unless a written agreement has been executed in advance by an authorized representative of TK Elevator.

Our financial benefits go beyond your salary, offering attractive extras that make a real difference. From retirement plans and allowances to discounts – at TKE, we empower you to actively shape your financial future.

Move with flexibility – our mobility benefits support modern, sustainable, and personalized solutions. Whether for work or leisure, we help you reach your destination comfortably and eco-consciously.

At TKE, people come first – and that includes their personal environment. With our family benefits, balancing work and private life becomes much easier.

With a wide range of health and wellness programs, we create an environment where you can truly feel your best.

TKE+ is about exclusive extras that make a real difference. Enjoy local perks like discounts, employee events, sports programs, meal subsidies, and health initiatives designed to enrich your everyday life.