Operations Coordinator – Holiday Homes

Role overview

Daily operations and guest relations

• Manage assigned property operations, guest check-ins and check-outs, cleaning schedules, and apartment readiness.
• Follow up on tasks, resolve urgent operational issues, arrange inspections and maintenance, and update management on activities and outstanding matters.
• Coordinate guest arrivals and departures, deliver check-in and access details on time, handle requests and complaints, and arrange guest assistance.
• Coordinate booking changes, early check-ins, and late check-outs with reservations, and maintain a high standard of guest service.

Communication and property coordination

• Communicate professionally and promptly with guests, owners, suppliers, building management, and internal teams by phone, WhatsApp, and email.
• Coordinate housekeeping, maintenance, reservations, and other departments; follow requests and complaints through resolution.
• Coordinate owner requests, property visits, inspections, approvals, building and community management matters, and property handovers or onboarding.
• Arrange access cards, parking cards, keys, and property access, and maintain property documents, inventories, and access details.

Housekeeping and maintenance

• Prepare and monitor housekeeping schedules, coordinate cleaning teams, and inspect completed work when required.
• Arrange maintenance visits and repairs, follow up with technicians and contractors, and monitor costs and quotations for approvals.
• Coordinate linen, toiletries, cleaning supplies, and other property requirements; report damage, missing items, and maintenance concerns.

Administration and reporting

• Maintain daily operational reports and task trackers, along with records of maintenance requests, expenses, invoices, and supplier quotations.
• Follow up on pending payments and invoices with accounts, maintain updated property records, and report pending issues to management.
• Assist with improving internal procedures and operational efficiency, and perform other assigned operational and administrative duties.

Requirements

• Previous experience in holiday homes, short-term rentals, hospitality, or property management in Dubai.
• Good knowledge of holiday home operations and guest services; excellent spoken and written English.
• Strong organization and multitasking skills, including handling several properties and tasks at once.
• Good knowledge of Microsoft Office, email, and WhatsApp; property management systems experience is an advantage.
• Familiarity with Dubai residential communities and building management procedures.
• Ability to work under pressure, handle urgent situations, solve problems, and pay attention to detail.

Work expectations

• Take responsibility for assigned tasks and follow up until completion; respond promptly and act proactively.
• Communicate professionally, keep management informed, and work closely with all departments.
• Be reliable, punctual, organized, and flexible; coordinate urgent matters when required in line with company policies and UAE labour regulations.

Compensation and benefits

• Pay is AED 3,000–4,000 per month; salary is based on experience.
• Employment benefits are as per UAE labour law.

Employment

• Full-time employment in Dubai.
• The employer describes a professional working environment and opportunities to grow within the company.