Director - Operations & Event Delivery
Skills
About This Role
Event Operations Planning & Delivery
- Lead end-to-end planning and execution of all event operations across Cultural and Heritage program, including the Festival and year-round programming
- Translate programming, marketing, and commercial plans into detailed operational delivery models
- Develop and manage event operations plans, schedules, and resource requirements
- Ensure seamless execution of all programming and activities in line with operational plans
Logistics, Site Readiness & Overlay
- Lead planning and execution of logistics, site readiness, and event overlay (temporary infrastructure, structures, utilities, and services)
- Ensure readiness of all operational infrastructure prior to opening and across event cycles
- Oversee site setup, dismantling, and transition between events or programming phases
- Coordinate movement planning including access, transport, parking, and crowd flows
Health, Safety & Security (HSE)
- Establish and enforce HSE and security frameworks across all operations
- Oversee crowd management planning, emergency response, and incident management protocols
- Ensure compliance with regulatory and authority requirements
- Coordinate with security agencies and government entities to ensure safe delivery
Guest Experience & On-Ground Delivery
- Ensure delivery of a high-quality, safe, and seamless visitor experience across all touchpoints
- Oversee guest flow, queue management, accessibility, and service standards
- Monitor on-ground performance and address operational issues in real time
Vendor & Operator Management
- Oversee management of all operational vendors, contractors, and service providers
- Ensure vendor performance meets operational, safety, and service standards
- Coordinate with procurement and contract management functions
Cross-Functional Integration & Feasibility
- Lead operational feasibility assessment of programming, commercial, and marketing initiatives
- Ensure alignment between programming requirements and operational capabilities
- Work closely with:
- Programming feasibility and scheduling
- Commercial activation requirements
- Marketing campaign-driven demand
Asset & Site Coordination
- Coordinate closely with Asset & Site Management on facilities, maintenance, and infrastructure readiness
- Ensure operational alignment with permanent and temporary asset requirements
- Support long-term planning of site usage and capacity
Asset Management & Group Alignment
- Align operational plans with Asset Management direction and performance expectations
- Coordinate with Qiddiya Group functions and external authorities where required
- Provide operational input into planning, budgeting, and performance reviews
Performance Monitoring & Continuous Improvement
- Define and track operational KPIs including service levels, efficiency, and safety
- Monitor performance during events and identify improvement opportunities
- Implement continuous improvement initiatives across operations
Key Success Metrics
- Operational delivery against plan
- Visitor experience and satisfaction
- Health, safety, and security performance
- Efficiency of event execution
- Readiness and delivery of major events
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