Operations & Business Development Manager – Cleaning Services (Experience Required)

Overview

Key Responsibilitiesoperations Management

• Manage the day-to-day operations of multiple cleaning sites across the UAE.
• Plan and coordinate manpower deployment, shift scheduling, transportation, and site allocations.
• Ensure all cleaning projects are completed efficiently while maintaining high service standards.
• Conduct regular site inspections and quality audits.
• Resolve operational issues quickly and professionally.

Client Relationship Management

• Build and maintain strong relationships with existing clients.
• Handle customer complaints and ensure complete client satisfaction.
• Attend client meetings and conduct site visits.
• Ensure service level agreements (SLAs) are consistently achieved.

Team Management

• Recruit, train, supervise, and evaluate cleaning supervisors and cleaning staff.
• Monitor employee attendance, productivity, uniforms, grooming, and performance.
• Motivate teams to achieve operational excellence.

Business Development

• Identify new business opportunities and generate cleaning contracts.
• Meet potential clients and prepare quotations with the management team.
• Support company growth by developing long-term client relationships.
• Achieve monthly sales and business development targets.

Administration & Compliance

• Prepare operational reports and workforce planning.
• Ensure compliance with UAE labour laws, health & safety standards, and company policies.
• Coordinate with HR, accounts, procurement, and management departments.

Requirements

• **Minimum 3 years of UAE experience as an Operations Manager, Operations Supervisor, or similar role within a Cleaning Company or Facilities Management Company.**
• Strong knowledge of commercial, residential, office, villa, and deep cleaning operations.
• Proven experience managing large cleaning teams.
• Experience handling client meetings and operational planning.
• Strong leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple sites.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Valid UAE Driving License is highly preferred.

Preferred Background

• Experience in one or more of the following:
• Cleaning Services
• Facilities Management
• Housekeeping Operations
• Commercial Cleaning
• Residential Cleaning
• Office Cleaning
• Hospitality Cleaning

• Attractive Salary Package

• Performance-Based Incentives
• Company Visa
• Medical Insurance
• Annual Leave as per UAE Labour Law

Important Notice