Operations Associate

About This Role

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Job Summary Join a vibrant team at QAW where you’ll shape unforgettable guest experiences while driving revenue and efficiency. As an Operations Associate, you’ll greet guests warmly, sell tickets and merchandise with confidence, and manage cash operations flawlessly—ensuring smooth entry, clear information, and seamless transactions. Your role blends hospitality with sales expertise, from upselling attractions to resolving concerns with care, all while maintaining spotless facilities and adhering to strict financial controls. The ideal candidate thrives on interaction, balances precision with adaptability, and brings strong communication skills alongside basic cash-handling experience. Expect a dynamic environment where your efforts directly enhance guest satisfaction, support financial goals, and contribute to the success of a world-class leisure facility.

Responsibilities

• Greeting and welcoming guests in a friendly and professional manner and bid farewell to all guests exiting the Palace
• Engage each guest as a unique individual and listen attentively to their requests and questions
• Assist and advise guests to make purchases by recommending, describing and demonstrating products
• Manage and maintain queue lanes, turn stiles, entrances and exits
• Sell tickets and retail products via a computerized Point of Sale (POS) system
• Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies
• Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
• Maintain awareness and adherence to company’s cash handling policies
• Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
• Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
• Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory
• Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
• Manage lost and found counter and locker area according to company’s lost and found policy
• Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
• Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
• Work outdoors in extreme temperatures, wet, humid or windy conditions caused by weather
• Assisting in quarterly and yearly inventory
• Promote products, activities, and services to generate additional revenue
• Manage issued cash float and ensure that it balances correctly at the end of each shift
• Remittance of daily sales to cash control without any discrepancies
• Actively seek and implement cost-saving programs in order to provide financial results

Qualifications

• Higher secondary (high school diploma) or equivalent
• Higher secondary or equivalent