Team Lead - Telesales and Customer support operations - Tamil

Overview

Job Purpose

• Accountable for day-to-day supervision of Branch operations, including sales, administration, staff management, stock management, customer service and financial performance.
• Primary duties and responsibilities:
• **Existing Customer –** Sustain the revenue of the branch by retaining existing customers by providing exceptional customer service.
• **New Customer Acquisition –** Successfully convert the walk-in customers into sales.
• **Sales Planning and Forecast –** Make a monthly sales plan and forecast for continuous growth.
• Identify the market needs, introduce new varieties, and variants of products, and make a competitive analysis of products and pricing.
• Keep a tap on non-moving products / designs and take suitable action as needed.
• **Customer Service / Order Fulfilment -** To provide end-to-end support to customers through the process of order fulfilment and grievance resolution; address and resolve customers' distress and issues.
• Ensure that products are delivered on time.
• Review and ensure pending orders are closed before placing new sales orders.
• **Procurement -** Coordinate with the respective personnel to ensure customer requested products are imported on time or purchased locally for delivery.
• **Inactive Customers –** Follow up with inactive customers to make them buy the company’s products.
• **Reporting –** Update the daily sales report on meetings, sales done, value obtained, customer issues, stock requirements, and manpower issues.
• **Supervisory Responsibilities:** Supervise and allocate duties to staff. Staff attendance, movement, and leave management.
• Staffing, counselling, and training staff; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Perform other duties as and when assigned.
• Pay: AED5,000.00 - AED6,000.00 per month

Experience

• Team lead or Senior Telesales or customer support: 5 years (Required)

Language

• Native tamil (Required)

License/Certification

• UAE Driving license (Required)