Operations Analyst
Key Skills for This Role
Full Job Posting
Responsibilities Include:
- Producing accurate operational reporting and data analysis, including binder-related reporting
- Conducting user acceptance testing (UAT) and other testing for new systems, enhancements and process changes
- Analysing and supporting the resolution of system, process and operational issues
- Supporting new systems and processes that enable revenue growth and strategic initiatives
- Mapping, documenting and improving operational workflows and procedures
- Identifying opportunities for system enhancement, automation and control improvements
- Supporting data integrity and operational initiatives across Compliance, Claims and other business areas
- Collaborating with stakeholders across the business to support change and continuous improvement
- General administration and office duties as required
About You:
Tertiary qualification (Bachelor's degree or higher)
Strong IT skills and the ability to quickly learn new systems, particularly Microsoft Excel
Excellent analytical, reporting and data management skills
High attention to detail with strong organisational and time management abilities
Excellent communication, stakeholder engagement and problem-solving skills
Ability to take ownership, use initiative and manage competing priorities
Experience in data analysis, reporting or operational support roles is highly regarded
Experience in financial services or insurance is advantageous
Exposure to system testing, process mapping, workflow improvement, compliance, claims or underwriting operations would be beneficial
Why you'll love working for CFC:
We are proud winners of Top Insurance Employers 2022, 2023 and 2024 and 5-Star Diversity, Equity & Inclusion awards (Insurance Business Australia). All employees enjoy:
Our ‘Excellence Program’ encourages and rewards a culture of high-performing individuals and teams
‘You Do You Day’ – an annual additional leave today to do something that brings you joy
Commitment-free social club, with monthly in-office catch ups and quarterly events to get to know your colleagues better
Annual end of financial year and end of calendar year events, in addition to social club arrangements
Optional annual charity volunteering day, facilitated by us
3 additional personal leave days per year – for whatever you need
Flexible public holidays – to celebrate our diversity you can “Swap” 2 public holidays for a more culturally significant day to suit you
About CFC
Private specialist insurance provider serving businesses with cyber, emerging-risk, and other commercial insurance products.
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