Operation Executive (Business setup)

Minimum Experience

Pay

Full Job Description

• Act as the Primary Point of Contact: Serve as the main liaison between clients and Infibiz, ensuring effective communication and relationship management.
• Coordinate Client Meetings and Communications: Schedule and organize client meetings, calls, and appointments. Respond promptly to client inquiries and concerns via email, phone, or in person.
• Maintain Accurate Records: Keep detailed records of client interactions and transactions. Ensure all client information is up-to-date and accurate.
• Collaborate with Internal Teams: Work closely with internal departments to meet client needs and resolve any issues effectively. Facilitate smooth coordination between teams.
• Administrative Support: Provide support to the sales and client management teams. Assist in preparing proposals, contracts, and presentations for clients.
• Monitor and Track Projects: Oversee client projects to ensure that deadlines are met and deliverables are on track. Monitor project progress and address any delays or issues.
• Identify Sales Opportunities: Look for opportunities to upsell or cross-sell products and services to existing clients. Propose relevant solutions to enhance client satisfaction.
• Client Feedback and Improvement: Conduct client satisfaction surveys and collect feedback to drive continuous improvement. Address client complaints or issues in a professional manner.
• Stay Updated on Industry Trends: Keep abreast of industry trends and best practices to better serve clients and contribute to the company’s growth.

Qualifications

• Proven experience in client management or related roles.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.
• Ability to work independently and as part of a team.
• We look forward to hearing from you!