Admin & Operation Executive

Job Summary

Operations Executive

Operations & Client Management

• Serve as the Primary Point of Contact between clients and Infibiz, ensuring smooth communication and relationship management.
• Guide and assist clients in processing company formation documents, including adherence to legal and compliance requirements.
• Coordinate client meetings, calls, and appointments while ensuring prompt responses to inquiries and concerns via email, phone, or in person.
• Maintain accurate records of client interactions, transactions, and documentation.
• Work closely with internal teams to ensure timely completion of client requests and smooth coordination between departments.
• Track client projects, ensuring deadlines are met, and handle any delays or issues effectively.
• Identify upselling or cross-selling opportunities to provide additional services to clients.
• Collect and analyze client feedback to improve service quality and address concerns professionally.
• Stay updated on industry trends, government regulations, and business setup processes to better serve clients.

Administrative Support

• Greet and welcome visitors professionally and courteously.
• Manage incoming and outgoing calls, answering general inquiries and directing calls to the appropriate department.
• Handle incoming and outgoing mail, packages, and deliveries efficiently.
• Maintain a clean, organized reception area to ensure a professional company image.
• Provide administrative support across departments, including scheduling appointments, managing calendars, and coordinating meetings.
• Assist in preparing proposals, contracts, and presentations for clients and internal teams.

Qualifications & Skills

• Bachelor's degree preferred.
• Proven experience in client management, operations, or administrative roles, preferably in the business setup industry.
• Excellent communication and interpersonal skills to interact effectively with clients and team members.
• Strong organizational and multitasking abilities to handle various responsibilities efficiently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional telephone etiquette and office management skills.
• Detail-oriented with the ability to maintain accurate records and ensure compliance with company policies.
• Thank you for choosing
• ***Infibiz***
• .