workable
Online Chat Support Agent
FreeLink Interpreting LLC
Remote, USA
Full-time
Entry · 1+ years experience
Remote
USD 25-35 hourly / hour
Discovered 1 weeks ago
SalesforceZendeskFreshdeskIntercom
Key Skills for This Role
SalesforceZendeskFreshdeskIntercom
Full Job Posting
Responsibilities
- Respond to customer inquiries promptly and professionally through live chat channels.
- Resolve account, billing, and service issues with accuracy and empathy.
- Document customer interactions clearly in CRM or support ticket systems.
- Escalate complex technical or service cases to the appropriate team.
- Maintain high customer satisfaction while meeting response time targets.
Requirements
- 1+ year of experience handling customer support inquiries through live chat or other digital channels.
- Experience communicating with customers through written live chat, with fluent English and a professional written communication style.
- Hands-on experience with customer support platforms such as Salesforce, Zendesk, Freshdesk, and Intercom.
- Experience handling account access issues, service complaints, and technical support escalations.
- Background in government-facing customer service.
Benefits
- Competitive salary of 25-35 USD per hour
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Training & Development
- Work From Home
- Wellness Resources
- Stock Option Plan
About FreeLink Interpreting LLC
IT Services & Consulting28 employeesFounded 2021
A U.S. interpreting agency serving healthcare, legal, and court clients with remote medical and onsite interpreting.
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