Online Administration Coordinator
Role Overview
Job Title: Online Administration Coordinator Salary: £26,926.24 per annum (Due to location a driving license will be needed) Location: Measham Working Hours: Monday to Friday 8.30am – 5pm (including rostered weekend & bank holiday cover) Job Status: Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Main Purpose of The Role: Undertake various activities for the smooth running of the department including the transition of sales through online systems and supporting wider business areas with various administrative tasks. Liaise with internal and external customers in a timely and constructive manner. Manage time effectively and ensure all communication is documented and files updated to high standard levels of accuracy. Providing Online Administrative centralised support to wider business areas and business stakeholders. Key Responsibilities: Manage and maintain the online systems to ensure sales are processed in an accurate and timely manner. Communicate with key business stakeholders effectively and ensure data is available to all parties in line with current SLA’s. Ensure all requests are managed in a timely and effective manner. Communicate with internal and external customers to provide a quick and cost-effective resolution in the interest of all parties within stated guidelines. Produce accurate reporting and data recorded in line with current SLA’s and areas KPI’s. Manage and maintain area specific provisional systems, updating bespoke systems accurately and in line with business SLA’s coordinating sales between buyers and vendors. Manage and maintain Proxy/Auto Buy bid management function for online buyers ensuring the accuracy of the data is recorded in bespoke systems. Use appropriate RPA software to support in administrative tasks to include but not limited to lotting. Produce “Fact Finding” supporting documents to support in post-sale disputed purchase resolutions. Centralised low level technical service and triage support to internal/external customers. Planning Prioritising and Problem Solving – Manages own time effectively, using initiative and critical thinking. Demonstrates Business Values and Behaviours. Undertake cross-functional or ad-hoc tasks within the Online department as necessary to meet operational requirements and self-development. Knowledge and Experience Required High level of attention to detail Developing an awareness and understanding of analytic data and providing insights Problem solves solutions and technical ability. Due to location a driving license will be required Knowledge and understanding of Microsoft Office Products The ability to work as part of a team and under their own initiative. The ability to demonstrate emotional intelligence and self-aware. Background of Customer Service Experience. Driving Licence to attend site. Stakeholder Engagement: Head of Online Administration Sales Operations & Programme Management Account Operations Commercial & Buyer Services Customer Contact Centre BCA Remarketing Centres Various IT Departments We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Manage and maintain the online systems to ensure sales are processed in an accurate and timely manner. Communicate with key business stakeholders effectively and ensure data is available to all parties in line with current SLA’s.
Ensure all requests are managed in a timely and effective manner. Communicate with internal and external customers to provide a quick and cost-effective resolution in the interest of all parties within stated guidelines.
Produce accurate reporting and data recorded in line with current SLA’s and areas KPI’s.
Manage and maintain area specific provisional systems, updating bespoke systems accurately and in line with business SLA’s coordinating sales between buyers and vendors.
Manage and maintain Proxy/Auto Buy bid management function for online buyers ensuring the accuracy of the data is recorded in bespoke systems.
Use appropriate RPA software to support in administrative tasks to include but not limited to lotting.
Produce “Fact Finding” supporting documents to support in post-sale disputed purchase resolutions.
Centralised low level technical service and triage support to internal/external customers.
Planning Prioritising and Problem Solving – Manages own time effectively, using initiative and critical thinking.
Demonstrates Business Values and Behaviours.
Undertake cross-functional or ad-hoc tasks within the Online department as necessary to meet operational requirements and self-development.
High level of attention to detail
Developing an awareness and understanding of analytic data and providing insights
Problem solves solutions and technical ability.
Due to location a driving license will be required
Knowledge and understanding of Microsoft Office Products
The ability to work as part of a team and under their own initiative.
The ability to demonstrate emotional intelligence and self-aware.
Background of Customer Service Experience.
Driving Licence to attend site.
Head of Online Administration
Sales Operations & Programme Management
Account Operations
Commercial & Buyer Services
Customer Contact Centre
BCA Remarketing Centres
Various IT Departments
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
About You
Key Skills for This Role
Full Job Posting
About The Role
Job Title: Online Administration Coordinator Salary: £26,926.24 per annum (Due to location a driving license will be needed) Location: Measham Working Hours: Monday to Friday 8.30am – 5pm (including rostered weekend & bank holiday cover) Job Status: Permanent Join the UK’s largest B2B used vehicle service At BCA, we’re altogether, more. More than just a normal vehicle remarketing company. More than just any other place to work. We’re Europe's largest vehicle remarketing company, the backbone of the UK’s automotive supply chain, the best place to build the career you want. Main Purpose of The Role: Undertake various activities for the smooth running of the department including the transition of sales through online systems and supporting wider business areas with various administrative tasks. Liaise with internal and external customers in a timely and constructive manner. Manage time effectively and ensure all communication is documented and files updated to high standard levels of accuracy. Providing Online Administrative centralised support to wider business areas and business stakeholders. Key Responsibilities: Manage and maintain the online systems to ensure sales are processed in an accurate and timely manner. Communicate with key business stakeholders effectively and ensure data is available to all parties in line with current SLA’s. Ensure all requests are managed in a timely and effective manner. Communicate with internal and external customers to provide a quick and cost-effective resolution in the interest of all parties within stated guidelines. Produce accurate reporting and data recorded in line with current SLA’s and areas KPI’s. Manage and maintain area specific provisional systems, updating bespoke systems accurately and in line with business SLA’s coordinating sales between buyers and vendors. Manage and maintain Proxy/Auto Buy bid management function for online buyers ensuring the accuracy of the data is recorded in bespoke systems. Use appropriate RPA software to support in administrative tasks to include but not limited to lotting. Produce “Fact Finding” supporting documents to support in post-sale disputed purchase resolutions. Centralised low level technical service and triage support to internal/external customers. Planning Prioritising and Problem Solving – Manages own time effectively, using initiative and critical thinking. Demonstrates Business Values and Behaviours. Undertake cross-functional or ad-hoc tasks within the Online department as necessary to meet operational requirements and self-development. Knowledge and Experience Required High level of attention to detail Developing an awareness and understanding of analytic data and providing insights Problem solves solutions and technical ability. Due to location a driving license will be required Knowledge and understanding of Microsoft Office Products The ability to work as part of a team and under their own initiative. The ability to demonstrate emotional intelligence and self-aware. Background of Customer Service Experience. Driving Licence to attend site. Stakeholder Engagement: Head of Online Administration Sales Operations & Programme Management Account Operations Commercial & Buyer Services Customer Contact Centre BCA Remarketing Centres Various IT Departments We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an excellent benefits package that includes: Onsite parking Company Pension Scheme Cycle to work scheme An Employee Assistance Programme Enhanced maternity, paternity, and adoption leave Access to trained Mental Health First Aiders Access to BCA Rewards which provides online and store discounts with a range of retailers And so much more… As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA. We are proud to be Level 1 Disability Confident and committed to ensuring our recruitment process is inclusive and accessible. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Manage and maintain the online systems to ensure sales are processed in an accurate and timely manner. Communicate with key business stakeholders effectively and ensure data is available to all parties in line with current SLA’s.
Ensure all requests are managed in a timely and effective manner. Communicate with internal and external customers to provide a quick and cost-effective resolution in the interest of all parties within stated guidelines.
Produce accurate reporting and data recorded in line with current SLA’s and areas KPI’s.
Manage and maintain area specific provisional systems, updating bespoke systems accurately and in line with business SLA’s coordinating sales between buyers and vendors.
Manage and maintain Proxy/Auto Buy bid management function for online buyers ensuring the accuracy of the data is recorded in bespoke systems.
Use appropriate RPA software to support in administrative tasks to include but not limited to lotting.
Produce “Fact Finding” supporting documents to support in post-sale disputed purchase resolutions.
Centralised low level technical service and triage support to internal/external customers.
Planning Prioritising and Problem Solving – Manages own time effectively, using initiative and critical thinking.
Demonstrates Business Values and Behaviours.
Undertake cross-functional or ad-hoc tasks within the Online department as necessary to meet operational requirements and self-development.
High level of attention to detail
Developing an awareness and understanding of analytic data and providing insights
Problem solves solutions and technical ability.
Due to location a driving license will be required
Knowledge and understanding of Microsoft Office Products
The ability to work as part of a team and under their own initiative.
The ability to demonstrate emotional intelligence and self-aware.
Background of Customer Service Experience.
Driving Licence to attend site.
Head of Online Administration
Sales Operations & Programme Management
Account Operations
Commercial & Buyer Services
Customer Contact Centre
BCA Remarketing Centres
Various IT Departments
Onsite parking
Company Pension Scheme
Cycle to work scheme
An Employee Assistance Programme
Enhanced maternity, paternity, and adoption leave
Access to trained Mental Health First Aiders
Access to BCA Rewards which provides online and store discounts with a range of retailers
About You
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About BCA
Privately owned vehicle remarketing company auctioning used cars and commercial vehicles for dealers, fleets, manufacturers, and buyers.
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