Onboarding Manager, Bilingual (Spanish)

Own the full onboarding journey for net-new Roofr customers, from supporting them through Account Setup and training through to a clean handoff to their Customer Success Manager.

Manage multiple concurrent onboardings in a high-volume environment, balancing dedicated 1:1 sessions with scalable, group-based training.

Guide customers through Roofr in a way that’s practical, confidence-building, and tailored to their unique business workflows, goals, and level of technical experience.

Drive customers to a clear graduation milestone: they're live, self-sufficient, and ready for handoff to their Customer Success Manager..

Work closely with the Account Setup Team as an onboarding consultant, ensuring Roofr is configured to reflect each customer's real needs and lay the foundation for strong adoption.

Deliver engaging live training sessions and group webinars that drive real adoption, not just familiarity.

Partner cross-functionally with Sales, Account Management, Retention, Product, and the Customer Success team to surface friction, close gaps, and ensure every handoff is clean.

Contribute to the design and continuous improvement of Roofr's onboarding playbook, building something that scales, not just something that works today.

Act as a trusted guide during a high-stakes window, helping customers prioritize, build good habits, and set themselves up for long-term success in Roofr.

Fluent in Spanish (written and spoken)

2+ years of experience in customer onboarding, customer success, or enablement within an SMB, B2B, or SaaS environment

Experience working in a fast-paced, high-growth startup environment

Strong communication and presentation skills across live calls, video meetings, email, and webinars

Ability to build rapport quickly and adapt your approach based on customer goals, maturity, and engagement level

Proven ability to manage customer needs while making thoughtful, outcome-driven recommendations

Comfort demonstrating product value and guiding customers toward broader adoption and better business outcomes

High ownership mentality with the ability to work autonomously, manage competing priorities, and follow through consistently

Exceptional organization, time management, and attention to detail to deliver a reliable, high-quality onboarding experience

A true customer advocate

Highly organized and results-oriented

Detail-obsessed (in the best way)

You know how to adapt your approach depending on who’s in front of you.

You are always looking for ways to improve and scale what works

Tech-savvy and comfortable learning new tools quickly

Compensation Band: $70,000.00 - $75,000.00 CAD

Our compensation ranges are built using multiple market benchmarks and reflect both the scope of the role and current market data. While many hires fall within the beginning to midpoint of the band to allow for growth over time, we tailor offers based on each candidate’s experience, seniority, and demonstrated impact.

1st week of employment is mandatory PTO! Start your journey with Roofr by decompressing and recharging - we will see you in week 2!

1 Friday off per month (we call those our laundry days!)

Company wide paid shutdown for the week between Christmas and New Years

Flexible time off

80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada

RRSP/401k match

Generous Parental Leave policy

At Roofr, we’re big fans of AI. It helps us write job descriptions that don’t put you to sleep, takes notes during interviews so we can actually listen, and even helps us track down awesome humans like you.

Feel free to use AI to prep, research, or get pumped up for your interview (we see you, ChatGPT power users 👀). But when it’s time to chat, we’d love to meet you, not your AI alter ego. Bring your real, unfiltered self, we promise we will too.

And don’t worry, a real, live human is behind every part of our process. Every application is reviewed by a real person, and you’ll always speak with real humans throughout the interview process. No bots, just good people ☺️

⚠️ Important Notice

We’ve been made aware of an individual impersonating Roofr using a fraudulent domain: roofrr.com (note the extra “r”). Our company takes the security and privacy of job applicants very seriously. We will never ask for payment, bank details, or personal financial information as part of the application process. All our legitimate job postings can be found on our official career site. Please be cautious of job offers that come from non-company email addresses, instant messaging platforms, or unsolicited calls.

To ensure your application is legitimate, please apply directly through our official careers page: https://roofr.com/careers .

If you receive any suspicious messages or have questions, reach out to us at [email protected] .

Your safety and security are important to us — thank you for your vigilance!

Roofr is proud to be an equal opportunity employer. We are committed to equal employment opportunity in the workplace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.