Onboarding and Licensing Manager

Position Summary

Statement of Values

Duties and Responsibilities

• Leads the Licensing and Onboarding function across all assigned workforce groups, establishing standardized workflows, service levels, escalation pathways, and controls from offer acceptance through onboarding completion.
• Oversees DHA professional licensing activities, including eligibility review, document validation, DataFlow Primary Source Verification, assessments, registration, license activation, renewal, cancellation, and licensure records.
• Ensures candidates meet qualification, experience, good-standing, registration, and credential requirements; coordinates complex licensing cases with DHA, DataFlow, candidates, recruiters, and clinical leadership.
• Directs pre-boarding and mobilization activities including reference checks, pre-employment medicals, visa coordination, travel, housing, insurance requests, documentation, ID preparation, and joining readiness.
• Oversees onboarding for clinical, administrative, support, senior leadership, and executive hires, including joining formalities, orientation, induction, system access coordination, and mandatory documentation.
• Coordinates with Medical Affairs and clinical governance teams for physician and independent-practitioner credentialing and privileging requirements.
• Maintains complete, accurate, confidential, and audit-ready licensing and onboarding records, trackers, employee files, expiry schedules, and system data in compliance with DHA, JCI, retention, privacy, and delegated-authority requirements.
• Monitors and reports licensing and onboarding KPIs including time to license, time to onboard, application turnaround, file completeness, pending cases, license expiries, candidate drop-off, and onboarding completion.
• Leads process improvement and digitalization of licensing and onboarding activities, including workflow automation, standard templates, candidate communication, portal/system controls, expense governance, and vendor coordination.
• Manages and develops the Licensing and Onboarding team through workload allocation, coaching, competency development, cross-training, succession planning, and accountability.
• Undertakes any other duties, responsibilities, or assignments reasonably required to support the effective performance of the role.

Qualifications & Skills

• Bachelor's Degree in Human Resources, Business Administration, Healthcare Administration, Management, or a related discipline; Master's Degree is preferred.
• Professional HR certification such as CIPD, SHRM, HRCI, or equivalent is preferred.

Professional Experience

• Minimum of six to ten years of progressive Human Resources experience, including at least three years in healthcare licensing, onboarding, credentialing support, HR operations, or a related supervisory/managerial role.
• Demonstrated experience managing DHA licensing processes for healthcare professionals and coordinating DataFlow PSV, assessments, registration, activation, renewal, cancellation, and complex licensing cases.
• Strong experience managing high-volume onboarding and international mobilization, including visas, travel, housing, pre-employment medicals, insurance, employee documentation, orientation, and joining readiness.
• Experience supervising a team, managing operational KPIs and service levels, preparing management reports, resolving escalated cases, and leading process improvement or digitalization initiatives.
• Experience within a tertiary, multi-site, or JCI-accredited healthcare organization is highly preferred.
• Excellent command of spoken and written English.
• Well-versed in Microsoft Office applications.
• Knowledge of the Dubai Health Authority's Professional Qualification Requirements (PQR) for Nurses and Allied Health Professionals.
• Previous Middle Eastern experience in the Healthcare sector is preferable.