Housekeeping Supervisor

Position overview

Responsibilities

• Supervise housekeepers and ensure tasks and special projects meet standards and deadlines.
• Plan schedules, assign cleaning areas, and adjust staffing and work according to operational needs.
• Maintain JCI and infection control compliance; help develop departmental standards, policies, and procedures.
• Monitor linen, supplies, chemicals, and equipment; order stock and ensure safe equipment and trolley handling.
• Train, coach, and evaluate staff; provide feedback and recommend corrective actions or recognition.
• Promote waste segregation and sustainable use of water, energy, and chemicals; train staff in these practices.
• Maintain key logs, logbooks, worksheets, inspection sheets, and reports.
• Use manpower and materials efficiently and respond to assistance requests from wards and departments.

Qualifications and experience

• Diploma or bachelor's degree in Hotel Management, Hospitality, Business Administration, Facilities Management, or a related field.
• At least six years of progressive housekeeping experience, including at least two years in a supervisory role.
• Healthcare or hospitality setting experience is preferred.
• Knowledge of JCI standards, infection control, hospital housekeeping, waste management, sustainability, inventory management, and chemical safety.
• Skills in supervision, training, performance evaluation, planning, scheduling, resource allocation, and stock control.
• Effective spoken and written English communication; able to motivate staff, adapt to change, and work under pressure.