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On-site Support Engineer
Telefónica Tech
London, GBR
Full-time
Onsite
Discovered 3 weeks ago
awsazureservicenow
Key Skills for This Role
awsazureservicenow
Full Job Posting
Qualifications
- Previous experience working as an on-site IT Engineer within a customer-facing environment
- Experience supporting and troubleshooting large-scale Wi-Fi infrastructure
- Experience supporting AV equipment within meeting rooms and boardrooms
- Knowledge and experience of ITIL practices and service management processes
- Strong troubleshooting and problem-solving skills
- A customer-focused approach with the ability to take ownership of technical issues.
- Experience delivering executive-level or white-glove IT support
- Experience using ticketing platforms such as ServiceNow
- A basic understanding of network patching, Wi-Fi infrastructure and switch connectivity
- Experience working with third-party vendors and support partners.
About Telefónica Tech
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