On-site Support Engineer

Qualifications

• Previous experience working as an on-site IT Engineer within a customer-facing environment
• Experience supporting and troubleshooting large-scale Wi-Fi infrastructure
• Experience supporting AV equipment within meeting rooms and boardrooms
• Knowledge and experience of ITIL practices and service management processes
• Strong troubleshooting and problem-solving skills
• A customer-focused approach with the ability to take ownership of technical issues.
• Experience delivering executive-level or white-glove IT support
• Experience using ticketing platforms such as ServiceNow
• A basic understanding of network patching, Wi-Fi infrastructure and switch connectivity
• Experience working with third-party vendors and support partners.