Officer - Customer Care Agent

Role summary

Role profile

• Handle inbound and outbound customer interactions across approved communication channels.
• Respond professionally and promptly to customer inquiries, requests, complaints, and feedback.
• Process and follow up on customer cases, service requests, complaints, refunds, and escalations.
• Accurately document interactions in the Customer Care System.
• Collaborate with internal departments to resolve customer concerns.
• Maintain service quality standards and achieve customer satisfaction targets.
• Identify and escalate complex or sensitive issues to appropriate teams.

Requirements

• Diploma degree or equivalent.
• 1–2 years of experience in customer service, a contact centre, retail, hospitality, or a related field.
• Strong customer service orientation and ability to handle difficult customer situations professionally.
• Fluency in Arabic and English is preferred.
• Complaint handling and resolution.

Employer environment

• The employer describes a friendly work environment and a diverse workforce.