Office Assistant

Role overview

Daily operations and administration

• Open and prepare meeting rooms, boardrooms, and studios for bookings; set up beverage stations and catering.
• Maintain floor presentation; manage mail, deliveries, courier services, and office supplies.
• Monitor photocopiers, AV systems, and video-conferencing equipment, and report maintenance issues.
• Support events, client activities, office moves, furniture arrangements, and space setups.
• Follow operational procedures and security protocols, including key management.

Client service

• Provide friendly, professional, proactive client support and promptly respond to queries.
• Maintain confidentiality, anticipate client needs, and offer solutions to support satisfaction.
• Relieve reception when needed by answering calls, greeting visitors, and managing leads professionally.

Systems and technology

• Use Essensys/OPERATE, Cloud Spaces Portal/App, Cisco IP Phones, IMAGICLE, and AV equipment.
• Use systems accurately for bookings, client setup, and reporting.

Qualifications and experience

• A high school diploma is required.
• Prior office, administrative, or client-facing experience is preferred.
• Knowledge of MS Office, CRM, or telephony systems is a plus.
• Further education or administration certifications are advantageous.

Attributes

• Professional written and verbal communication, customer-service focus, and a proactive, solution-oriented approach.
• Attention to detail, ability to follow procedures, adaptability, and a collaborative, professional attitude.
• Honest, reliable, and willing to learn.

About Cloud Spaces