Client Relations & Back-up Sales

About Cloud Spaces

Role overview

Client experience and relationships

• Act as the primary contact for clients and visitors, providing a professional and welcoming experience.
• Build client relationships to support satisfaction and retention; manage onboarding, check-ins, and ongoing engagement.
• Address inquiries, coordinate solutions, and help foster a collaborative, service-oriented workplace.

Sales support and business development

• Support the Center Manager in achieving occupancy and revenue targets.
• Manage CRM leads and follow-ups, conduct workspace tours, and assist with membership sales and upselling.
• Maintain accurate client records and sales pipeline updates; act as a certified backup sales representative when required.

Operations and administration

• Assist with daily center operations and provide reception coverage when required.
• Support invoicing, billing administration, and collections.
• Maintain accurate client documentation, contracts, and operational records; coordinate with internal teams.

Qualifications and experience

• Previous experience in client relations, customer service, hospitality, sales support, or a similar customer-facing role.
• Strong interpersonal and communication skills, a professional and confident presence, and a customer-focused mindset.
• Highly organized, proactive, results-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Excel.
• Familiarity with CRM systems and basic billing or invoicing processes is preferred.

Why join

• The employer describes a growing, collaborative premium workspace brand and opportunities to gain exposure to sales, operations, and client relations.
• Career development opportunities include a pathway toward leadership and management positions.