NSA Refund Compliance Supervisor

Supervise and support a team of onshore and offshore associates, fostering a collaborative environment and ensuring daily workflows are executed accurately and on time

Review journal entries prepared by team members for accuracy and completeness prior to escalation for approval, ensuring adherence to accounting standards and internal controls

Collaborate with the Refund Compliance Manager and cross-functional teams to support the implementation of automation and standardization initiatives

Monitor and reinforce team performance metrics, holding Team Leads and associates accountable for daily reconciliation accuracy, reporting timelines, and compliance standards

Review and analyze team-generated reports and client data to identify patterns, discrepancies, and opportunities for process improvement, escalating findings to the Refund Compliance Manager as needed

Provide day-to-day direction and coaching to Team Leads, ensuring alignment with departmental goals and performance standards

Assist with onboarding, performance evaluations, and professional development of supervised staff in coordination with the Refund Compliance Manager

Serve as the first escalation point for complex discrepancies, payer disputes, or compliance issues raised by Team Leads, resolving when possible or escalating to the Manager as appropriate

Collaborate with internal teams including Accounting and Legal to support resolution of operational issues and ensure adherence to payer contracts and regulatory requirements

Monitor trends in refund activity at the team level, identify risk areas, and communicate findings and recommendations to the Refund Compliance Manager

Other duties as assigned

Bachelor's degree in Accounting, Finance, Business Administration, or equivalent work experience required

3+ years of refund or revenue cycle experience

2+ years of leadership or management experience, including oversight of supervisors or team leads

1+ years of NSA (No Surprise Act) experience is highly preferred

Strong leadership, organizational, and decision-making skills

In-depth knowledge of refund processing, collections, and reconciliation

Thorough understanding of the independent dispute resolution (IDR) process

Demonstrated ability to develop and coach supervisory-level staff

Excellent written and verbal communication skills, including ability to present findings to senior leadership

Advanced proficiency in Microsoft Excel and data analysis tools

Knowledge of laws regulating communications and privacy

Location: Fully Remote - You are able to work from anywhere within the United States with reliable high-speed internet, but our preference is to be based in, or around the Dallas, or San Antonio, TX area for occasional in-person meetings.

Competitive compensation and annual performance bonuses

Medical, dental, and vision coverage for you and your dependents

401(k) with employer match

Vacation, sick time, and company paid holidays

Company wellbeing program with health insurance incentives

A collaborative culture that values transparency, innovation, and impact