Client Success Manager

• Lead client experience strategies and initiatives across departments

• Manage and support cross-functional teams to improve customer engagement

• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement

• Collaborate with internal teams to address issues and implement innovative solutions

• Utilize client experience tools and platforms to streamline communication and monitor satisfaction

• Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act

• Develop and maintain strong relationships with clients and stakeholders

• Present findings and recommendations to leadership with a focus on continuous improvement

• Bachelor's degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field.

• Proven experience in customer service, client relations, project management, or client experience roles.

• Extensive experience in Revenue Cycle Management (RCM) within the ER, ASC, and Hospital spaces, with a strong understanding of processes across multiple care settings.

• Demonstrated success in managing teams or projects focused on client experience.

• Experience in the healthcare industry, specifically with the Federal No Surprises Act.

• Proficiency with client experience software and CRM tools.

• Strong data analysis skills with the ability to extract insights from client feedback and metrics.

• Excellent verbal and written communication skills.

• Problem-solving mindset with the ability to develop and implement client-focused solutions.

• Fully Remote - Work from anywhere within the United States with reliable high-speed internet

• Multiple medical plan options

• Health Savings Account with company contributions

• Dental & vision coverage for you and your dependents

• 401k with Company match

• Vacation, sick time & Company paid holidays

• Company wellbeing program with health insurance incentives

This employer participates in E-Verify to confirm the identity and employment eligibility of all new hires.

Form I-9 information will be submitted to E-Verify for verification.

If E-Verify cannot confirm your eligibility, you will be given written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.