Night Manager at Conrad Dubai
Full Job Posting
Qualifications
- What It Takes to Make the Stay
- At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.
- A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Responsibilities
- Here’s what you’ll do during a typical day as a Night Manager at Conrad Dubai:
- Lead overnight operations: Oversee the hotel throughout the night, coordinating departments to maintain attentive service, guest comfort, and operational readiness.
- Deliver thoughtful guest care: Manage late arrivals, early departures, and guest concerns with warmth, discretion, and sound judgement.
- Oversee the night audit: Ensure daily financial activity across departments is accurately posted, reconciled, and reported in line with internal controls.
- Safeguard payment accuracy: Review payment and credit card transactions, resolve discrepancies, and escalate concerns appropriately.
- Strengthen audit processes: Investigate reporting anomalies and work with department leaders to address underlying causes and improve accuracy.
- Respond calmly to emergencies: Coordinate overnight incident responses in line with hotel procedures, prioritising guest and team member safety.
- Guide and develop the team: Allocate duties, monitor performance, and provide practical coaching to uphold Conrad Dubai’s service standards.
- Prepare a clear handover: Brief the incoming team on overnight activity, outstanding requests, incidents, and priorities to ensure continuity of care.
About Hilton
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