Networking Managed Services Engineer (L1)

Your Day at NTT DATA

To Thrive in This Role

• Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASR and ISR routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGRP.
• Highly disciplined in handling of tickets on a day-to-day basis and acting promptly as per defined SOPs.
• Try to resolve as many tickets as possible using available knowledge articles or provided SOPs.
• Good understanding of using ITSM tools and ITSM processes.
• Strong planning skills, considering possible changes and circumstances.
• A strong work ethic, including the capacity to put in longer hours when necessary.
• Adaptability to changing environments.
• A client-focused approach, creating positive client experiences throughout their journey.
• The aptitude to communicate and work across different cultures and social groups.
• Excellent active listening skills, confirming understanding and seeking relevant information.
• A positive outlook and resilience under pressure.
• A bachelor's degree in information technology/computing or equivalent experience.

Workplace Type

• On-site Working.

About NTT DATA

Recruitment Fraud Warning

• NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process.
• All email communications from an NTT DATA recruiter will come from an @nttdata.com email address.

Responsibilities

• Provide managed services to ensure clients' IT infrastructure and systems remain operational
• Proactively identify, investigate, and resolve technical incidents and problems
• Monitor client infrastructure and solutions, catching errors before or as soon as they occur
• Investigate first-line incidents, understand root causes, and follow approved procedures for request fulfilment
• Provide telephonic, ITSM ticket, or chat support
• Execute maintenance activities like patching and configuration changes
• Ensure smooth shift handovers for continuous service
• Identify opportunities for optimization, including reducing common incidents and finding automation possibilities for request fulfilment, incident resolution, and process improvements
• Support project work and disaster recovery functions and tests
• Ensure incidents and requests are resolved efficiently and comprehensively, escalating when necessary
• Update existing knowledge or share valuable insights to ensure continuous learning and improvement